Select Contacts randomly deleted in iCloud/iphone

Question

Level 1

6 points

Select Contacts randomly deleted in iCloud/iphone

iphone 6plus 64G, IOS 9.3.2

Last night after a call from my mother (her name and photo showed up when she called) I plugged my phone in and then received a text from her. Only her phone number showed up. I looked into my phone and found that her contact info was deleted. Several other contacts (maybe 20 as far as I can tell) were also missing. I have texts from these people but no contact name. Looking further into this I realized ALL numbers entered in the last 2 months are gone, but then also numbers Ive had forever are gone - like my mother.

I logged into icloud to check the contacts and the missing contacts are ALSO missing in icloud. Strangely enough the contacts are NOT missing in my ipod which hasn't synced since a few days ago.

This morning I re-inputed the names to the few main contacts that I use (like my mom) and when I got to work I looked in my favorites list and WATCHED as the names erased and the numbers were all that remained.

WHAT IS GOING ON? Can someone please help me!???

iPhone 6 Plus, iOS 9.3.2

Posted on Jun 6, 2016 7:27 AM

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Answer 1

royval

Level 1

4 points

Jun 23, 2016 7:15 PM in response to Kobebalobe

I just got a new apple watch and of course, it forced me to update the iOS on my iPhone that i've been putting off for months....and now I have the EXACT same issue as you with the contacts.

....and this is EXACTLY why i've been putting off the iOS upgrade for months.......

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Answer 2

Jun 23, 2016 10:06 PM in response to Kobebalobe

Have you tried resetting your iPhone: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Slide to Unlock screen displays, try re-adding a name to Contacts on the iPhone and see if the problem is resolved.

If your iPod still has the correct Contact info, then to get it to iCloud, try turning off Contact in iCloud on the iPod, and select Keep on iPod. Then turn them back on, and select Merge with iCloud. The only risk you may have is that the contacts will be duplicated, since they do not have exactly the same info.

If you don't want to take that chance, then you can go to iCloud.com on a computer and re-enter the names, then turn Contacts off on the iPhone, do not Keep them, and then let iCloud download the updated contacts when you turn it back on.

The other option you have is to restore your iPhone from a backup that was made prior to the issue happening. I'm guessing that there was some corruption on the iPhone which caused this to happen, and because it was syncing with iCloud, it updated the contacts in both places.

Best of luck,

GB

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Answer 3

Eric Root

Level 10

684,237 points

Jun 24, 2016 10:42 AM in response to Kobebalobe

Go to iCloud.com and select iCloud Settings. When that page loads, look at the bottom left side under Advanced and you can restore from there.

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Answer 4

Jul 19, 2016 8:40 AM in response to Kobebalobe

I have the same issue with my iPhone 6s. My group message that had all contacts saved yesterday has only 1 contact saved today. Its slowly deleting contacts with out a patter I can detect. Newly added and numbers I have had forever like my mothers. Contacts are also deleted off of icloud which is synced nightly.

Kayla

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Answer 5

afangman

Level 1

4 points

Oct 18, 2016 6:46 AM in response to Eric Root

This will delete any contacts that I have stored in the meantime. Is there a sync? This is a big problem that is continuing to occur in October of 2016. This isn't a fix, but a way-back machine.

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