inordo

Q: Can't Connect to App Store on 5s

Hi,
I'm having trouble to connect my account on iPhone 5s. Its says wrong username/password.
I can log in on icloud on web, and also in settings icloud (for email) is logged to that acc, but I can log in to App store.
I changed few times password, with no results. I can connect mail (icloud) i can log in to icloud.com but cant on App Store.

 

 

 

 

 

Any suggestions ?

iPhone 5s, iOS 9.3.2

Posted on Jun 6, 2016 9:04 AM

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Q: Can't Connect to App Store on 5s

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  • by Ingo2711,

    Ingo2711 Ingo2711 Jun 6, 2016 11:23 AM in response to inordo
    Level 7 (25,407 points)
    iPhone
    Jun 6, 2016 11:23 AM in response to inordo

    Did you check the account info in iTunes on your computer?

    This page might also help: Apple - Support - Apple ID

  • by inordo,

    inordo inordo Jun 8, 2016 8:08 AM in response to Ingo2711
    Level 1 (4 points)
    iPhone
    Jun 8, 2016 8:08 AM in response to Ingo2711

    I had connected that acc to my iPhone, and in iTunes settings on acc info there is marked as linked to my phone, but I cant connect, its keep telling me that password or username is not correct.
    I changed password few times and everytime I get same issue.

  • by Ingo2711,

    Ingo2711 Ingo2711 Jun 8, 2016 11:06 AM in response to inordo
    Level 7 (25,407 points)
    iPhone
    Jun 8, 2016 11:06 AM in response to inordo

    Are you using a different ID for iCloud than the one, that you use to sign into the Discussions , for example?

     

    Use different Apple IDs for iCloud and iTunes

    We recommend that you use the same Apple ID for all Apple services on your device—including the iTunes & App Stores and iCloud. Using multiple Apple IDs might be confusing and cause issues with accessing purchased content or using some services. If you have multiple Apple IDs, you can’t merge them.

    But if you already have different Apple IDs that you want to use with iCloud and the iTunes & App Stores, you can still get all the benefits your Apple ID has to offer.

    • On your iPhone, iPad, or iPod touch, go to Settings > iCloud and sign in with the Apple ID that you want to use with iCloud. Go back to Settings > iTunes & App Stores and sign in with the Apple ID that you want to use with iTunes.

    copied from: Sign in with your Apple ID on a new device - Apple Support

  • by inordo,

    inordo inordo Jun 10, 2016 6:07 AM in response to Ingo2711
    Level 1 (4 points)
    iPhone
    Jun 10, 2016 6:07 AM in response to Ingo2711

    I have 2 accounts, one for work (creating products for iOS)  and one private.
    I sign out to update "TestFlight" and after that I cant log in any more.
    Error is username or password didnt match!

     

    On iCloud I'm using my private and I never logged with work acc to iCloud, only on App Store.

  • by Ingo2711,

    Ingo2711 Ingo2711 Jun 12, 2016 5:21 AM in response to inordo
    Level 7 (25,407 points)
    iPhone
    Jun 12, 2016 5:21 AM in response to inordo

    Did you try to set the device back to factory settings and start without using the backup? See if you can log into your AppStore, using the credentials that did not work.

    Use iTunes to restore your iOS device to factory settings - Apple Support