HT204324: If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch

Learn about If Wi-Fi is grayed out or dim on your iPhone, iPad, or iPod touch
oanacracana
Level 1 (4 points)
iPhone

Q: My IPhone 5 will not let me connect my home wifi . My other Apple devises all work . When I try to join my network the message comes up as could not find the network .

Hello , I have a second hand IPhone 5 . I can't get it to connect on my home wifi . I have tried all the steps on here to no avail  , when I add my Sky network to the wifi it just says cannot find network . Any ideas please .

iPhone 5

Posted on Jun 6, 2016 11:15 AM

by VTErnie ,Solvedanswer
VTErnie VTErnie
Level 1 (14 points)
A:

What I did was I went on my router and allowed my iPhone's MAC address to access. I have a 6 plus and in the last week, I couldn't connect to WiFi at my house. I could everywhere else and my other Apple products connected too. My wife has a 5s and her's was acting up too but I set up a Static IP on the router (not the phone) and her's works now. Couldn't do that with my 6 plus until I allowed the MAC address to access. Its not completely MAC Filtering but its similar to it. Hope this helps!

Posted on Jun 8, 2016 9:36 AM

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oanacracana

Q: My IPhone 5 will not let me connect my home wifi . My other Apple devises all work . When I try to join my network the message com ... more

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  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Jun 6, 2016 11:18 AM in response to oanacracana
    Level 7 (32,561 points)
    iPad
    Jun 6, 2016 11:18 AM in response to oanacracana

    What version of iOS are you running on this device?

  • by elcpu,Apple recommended

    elcpu elcpu Jun 8, 2016 9:36 AM in response to oanacracana
    Level 6 (16,007 points)
    Photos for Mac
    Jun 8, 2016 9:36 AM in response to oanacracana

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Perform a Forced Restart:  Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes (ask for additional for details if desired).

          https://support.apple.com/en-us/HT201252

    9) Go to an Apple Store for hardware evaluation.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892

  • by VTErnie ,Solvedanswer

    VTErnie VTErnie Jun 8, 2016 9:36 AM in response to oanacracana
    Level 1 (14 points)
    Jun 8, 2016 9:36 AM in response to oanacracana

    What I did was I went on my router and allowed my iPhone's MAC address to access. I have a 6 plus and in the last week, I couldn't connect to WiFi at my house. I could everywhere else and my other Apple products connected too. My wife has a 5s and her's was acting up too but I set up a Static IP on the router (not the phone) and her's works now. Couldn't do that with my 6 plus until I allowed the MAC address to access. Its not completely MAC Filtering but its similar to it. Hope this helps!

  • by oanacracana,

    oanacracana oanacracana Jun 8, 2016 9:40 AM in response to elcpu
    Level 1 (4 points)
    iPhone
    Jun 8, 2016 9:40 AM in response to elcpu

    Thank you for your help , phone is now picking up intermittently if placed next to the Sky router . I have not been through all the list yet but I am getting there .