apple0216

Q: My photos show wrong location

Hi


Some of my pictures that were taken using my iPhone 6S are tagged with a bizarre location.

 

I use a photo app called "Camera360" to take photos and all my photos taken on one specific date (May 31st, 2016) show Kyzylorda as the location..

 

I googled the place and it turns out that it is a name of a place in Kazakhstan.

 

I live in Canada and I have never been to Kazakhstan and when I click on the location name on photos, the map pin points to a place in the middle of nowhere....

 

I have used the same app to take pictures in the past and I still use it and have never had the same problem and my phone never had any gps errors either.

 

Can anyone tell me why this would happen? Is it possible that my phone was hacked ?? (I don't know much about computers and machines so it's kind of freaking me out....)

iPhone 6s Plus, iOS 9.2.1, null

Posted on Jun 6, 2016 2:14 PM

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Q: My photos show wrong location

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  • by alex_h1,

    alex_h1 alex_h1 Jun 8, 2016 10:04 AM in response to apple0216
    Community Specialists
    Jun 8, 2016 10:04 AM in response to apple0216

    Hi, apple0216!


    I understand having the correct geotags for your pictures is important. There could be a few things going on that could cause this to happen, and I am happy to share some general troubleshooting to help.

     

    The steps in the article linked below are great for apps you've installed from the App Store, even though the title of the article isn't the exact issue you're experiencing. It will take you through the basics, including restarting the app and your iPhone, all the way up to contacting the developer of the app you're having trouble with.

     

    If an app you installed unexpectedly quits, stops responding, or won’t open
    https://support.apple.com/HT201398

     

    Before reaching out to the developer, I would also suggest checking out your Location Services settings for that app specifically. You can access your Location Services under Settings > Privacy > Location Services. Make sure they are turned on for the Camera360 app.

     

    If you don't see the Camera360 app in that list, you can also reset your Location Services to allow the app permission to use your location. This will reset all apps permission to use your location, and the next time you open apps that use your location you'll be asked if you'd like to allow them to access it. Just select the "Allow" option for all the apps you'd like to use your location.

     

    More information about Location Services can be found in the following article, including turning them on and off under the "Turn Location Services on or off" section, and resetting your services under the "Reset or disable Location Services" section.

     

    About privacy and Location Services
    https://support.apple.com/HT203033

     

    Have a great rest of your day!