I have a Macbook Pro 2012 edition. I am running standard software, with google drive and dropbox, as MS Office for Mac. It is upgraded to the latest software. Recently I began to see the spinning wheel of death far more often than I used to, which slows the whole machine right down. Does anyone have any advice? The hard drive is far from full; and I have 4GB of Ram. Please help me!
MacBook Pro, OS X El Capitan (10.11.5), 1 TB Harddrive
4GB of RAM is the bare minimum. Need adequate HD/SSD free space.
OS X Mavericks: If your Mac runs slowly
Try restarting more often.
When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any one of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.
RAM is your culprit here. If you have demanding programs (Photoshop, video editing, CHROME; Google chrome is singlehandedly the most resource and ram heavy browser you can use right now because Google isn't the best when it comes to browser optimization). I went ahead and maxed out at 16GB, but 8GB will suffice for the majority of users. I also put in a 2TB drive. Keep in mind that drives naturally deteriorate performance-wise with time, so if you got that 1TB way back when you first purchased it, it may be time to swap it out. SSD is going to offer peak performance but at peak prices (1TB drive could easily run you $200+), and an HDD is a fraction of the price (paid around $90 for my 2TB) but performance won't be that of an SSD and it will deteriorate performance wise in the years to come like the current one you have. Its simply a trade off.
I have the same Macbook and had the same problems.
It turned out what was causing the computer to hang and beachball effect was all the "Syncing" of bookmarks and files from Google chrome browser, iCoud bookmarks, Dropbox files, and MS-Live Drive files.
I fixed the problem going into the setting of each of these applications and turning off "Syncing" of bookmarks and files.
My Macbook works great now. No more Beachballs......Even though I like playing Volleyball......
I have 4GB RAM, which as you said is the minimum, with a 1Tb HDD, which is brand new, so really is rather empty, especially since the only thing on it is software and a few movies. All docs etc are stored in cloud.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-07 22:38:26
Download EtreCheck from https://etrecheck.com
Runtime 8:29
Performance: Below Average
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Beachballing
Description:
beach rolls at random intervals and laptop is SLOW
Hardware Information: ⓘ
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2,5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 540
Video Information: ⓘ
Intel HD Graphics 4000
Color LCD 1280 x 800
System Software: ⓘ
OS X El Capitan 10.11.5 (15F34) - Time since boot: about 3 hours
Disk Information: ⓘ
WDC WD10SPCX-21KHST0 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Untitled (disk1) / : 998.97 GB (761.56 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 999.35 GB Online
MATSHITADVD-R UJ-8A8 ()
USB Information: ⓘ
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Anywhere
Kernel Extensions: ⓘ
/Applications/AirParrot.app
[loaded] com.squirrels.airparrot.framebuffer (1.6 - SDK 10.10 - 2015-04-28) [Support]
[loaded] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8 - 2015-04-28) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 152 Apple tasks
[running] 79 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 158 Apple tasks
[running] 85 Apple tasks
Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2016-05-10) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-05-18) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-05-19) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]
User Launch Agents: ⓘ
[loaded] com.apple.AddressBook.ScheduledSync.PHXC...plist
[loaded] com.bittorrent.BitTorrent.plist (2016-04-24) [Support]
[loaded] com.google.keystone.agent.plist (2016-04-18) [Support]
User Login Items: ⓘ
Flux Application (/Applications/Flux.app)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox Application (/Applications/Dropbox.app)
Other Apps: ⓘ
[running] com.getdropbox.dropbox.62432
[running] com.samstone.ChitChat.58912
[loaded] 393 Apple tasks
[running] 203 Apple tasks
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-05-19) [Support]
QuickTime Plugin: 7.7.3 (2016-05-25)
Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-19) [Support]
Default Browser: 601 - SDK 10.11 (2016-05-25)
3rd Party Preference Panes: ⓘ
Flash Player (2016-05-10) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top Processes by CPU: ⓘ
10% WindowServer
6% kernel_task
5% Safari
3% mdworker(16)
2% hidd
Top Processes by Memory: ⓘ
557 MB kernel_task
532 MB com.apple.WebKit.WebContent(5)
238 MB mdworker(16)
123 MB Microsoft Word
123 MB Mail
Virtual Memory Information: ⓘ
116 MB Free RAM
3.88 GB Used RAM (974 MB Cached)
0 B Swap Used
Diagnostics Information: ⓘ
Jun 7, 2016, 06:56:15 PM Self test - passed
Jun 6, 2016, 08:26:54 AM /Library/Logs/DiagnosticReports/Kernel_2016-06-06-082654_[redacted].panic [Details]
I am not sure what most of this means, but it looks to me like etreCheck is happy with the machine? Have I missed something obvious?
Torrent applications are an excellent way of introducing malware into your MBP. I suggest that you rid the MBP of the torrent application.
It appears that your MBP had a kernel panic, Use these instructions to log and post it:
https://support.apple.com/en-us/HT201753
Boot into the recovery partition and from the 4 option menu select Disk Utility.
Run Disk Utility>First Aid>Repair.
What are the results?
Ciao.
Hi Ogelthorpe,
The repair report says all is ok? I don't know what to do!! So frustrating!! I am going to run a hardware check now swell, as a last resort. Will let you know. If there is anything else, please advise? I have deleted the torrent program.
You forgot about the kernel panic log, which might contain crucial information about the state of your MBP.
Ok, sorry about that. I am not sure how to do this in a user friendly way -- but here is what I have found (please bear with me, first time using this forum,usually IT at work is able to sort out the minor issues I have had):
Chipset Model: Intel HD Graphics 4000
Type: GPU
Bus: Built-In
VRAM (Dynamic, Max): 1536 MB
Vendor: Intel (0x8086)
Device ID: 0x0166
Revision ID: 0x0009
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Memory Slots:
BANK 0/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1600 MHz
Status: OK
Manufacturer: 0x02FE
Part Number: 0x45424A3230554638424455302D474E2D4620
Serial Number: 0xBB1305F4
BANK 1/DIMM0:
Size: 2 GB
Type: DDR3
Speed: 1600 MHz
Status: OK
Manufacturer: 0x02FE
Part Number: 0x45424A3230554638424455302D474E2D4620
Serial Number: 0xBA1305FD
Harddrive
Available: 761,49 GB (761 485 455 360 bytes)
Capacity: 998,97 GB (998 973 898 752 bytes)
Mount Point: /
File System: Journaled HFS+
Writable: Yes
Ignore Ownership: No
BSD Name: disk1
Volume UUID: 7E827F69-9096-3E86-9D94-4B5805E12E4E
Logical Volume:
Revertible: Yes (unlock and decryption required)
Encrypted: Yes
Encryption Type: AES-XTS
Locked: No
LV UUID: BBACEB3B-4375-49B6-90EC-7E51DABF1983
Logical Volume Group:
Name: Untitled
Size: 999,35 GB (999 345 127 424 bytes)
Free Space: 18,9 MB (18 907 136 bytes)
LVG UUID: 2BDD8CCA-C916-4AC7-8D5E-0FA4A05817EE
Physical Volumes:
disk0s2:
Device Name: WDC WD10SPCX-21KHST0
Media Name: WDC WD10SPCX-21KHST0 Media
Size: 999,35 GB (999 345 127 424 bytes)
Medium Type: Rotational
Protocol: SATA
Internal: Yes
Partition Map Type: GPT (GUID Partition Table)
Status: Online
S.M.A.R.T. Status: Verified
PV UUID: E6F9849F-670F-4B11-B2CF-6BE14E626A89
No third party hardware.
Library>Logs>
file:///Users/robyn/Library/Logs/accountsd/
file:///Users/robyn/Library/Logs/Adobe_ADMLogs/
file:///Users/robyn/Library/Logs/appstore.log
file:///Users/robyn/Library/Logs/Baseband/
file:///Users/robyn/Library/Logs/CloudServices/
file:///Users/robyn/Library/Logs/com.apple.Notes/
file:///Users/robyn/Library/Logs/CoreTelephonyTraceScratch/
file:///Users/robyn/Library/Logs/CrashReporter/
file:///Users/robyn/Library/Logs/DeviceLink/
file:///Users/robyn/Library/Logs/DiagnosticReports/
file:///Users/robyn/Library/Logs/DiscRecording.log
file:///Users/robyn/Library/Logs/FaceTime/
file:///Users/robyn/Library/Logs/FlashPlayerInstallManager.log
file:///Users/robyn/Library/Logs/fsck_hfs.log
file:///Users/robyn/Library/Logs/Handoff/
file:///Users/robyn/Library/Logs/iPad%20Updater%20Logs/
file:///Users/robyn/Library/Logs/ProtectedCloudStorage-20160418115337-SetupIdent ities.log
file:///Users/robyn/Library/Logs/ProtectedCloudStorage-20160418132404-SetupIdent ities.log
file:///Users/robyn/Library/Logs/ProtectedCloudStorage-20160418132413-SetupIdent ities.log
file:///Users/robyn/Library/Logs/ProtectedCloudStorage-20160525114718-SetupIdent ities.log
file:///Users/robyn/Library/Logs/ProtectedCloudStorage-20160525114753-SetupIdent ities.log
file:///Users/robyn/Library/Logs/ProtectedCloudStorage-20160525114838-SetupIdent ities.log
file:///Users/robyn/Library/Logs/RTCReports/
file:///Users/robyn/Library/Logs/SMSMigrator/
file:///Users/robyn/Library/Logs/SparkleUpdateLog.log
file:///Users/robyn/Library/Logs/Sync/
file:///Users/robyn/Library/Logs/talagent.log
file:///Users/robyn/Library/Logs/talagent.log.0
file:///Users/robyn/Library/Logs/talagent.log.1
file:///Users/robyn/Library/Logs/talagent.log.2
file:///Users/robyn/Library/Logs/talagent.log.3
file:///Users/robyn/Library/Logs/talagent.log.4
file:///Users/robyn/Library/Logs/Ubiquity/
In the library> DiagnosticREports folder:
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-09-080004_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-09-122303_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-09-122454_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-09-123528_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-09-123621_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-09-123923_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-09-124105_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-10-185411_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-11-091917_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-18-080855_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-18-171656_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-22-093231_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-22-113147_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-22-201830_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-23-120439_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-23-213849_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-24-130138_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-24-135921_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-26-085820_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-27-075505_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-27-075610_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-27-121407_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-28-114518_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-28-114518-1_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-31-083615_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-0 5-31-084104_Robyns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/Mail_2016-05-09-131257_Robyns -MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/Mail_2016-05-09-132318_Robyns -MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/Mail_2016-05-09-132322_Robyns -MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/Messages_2016-05-10-181641_Ro byns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/suggestd_2016-05-12-120812_Ro byns-MacBook-Pro.crash
file:///Users/robyn/Library/Logs/DiagnosticReports/suggestd_2016-06-01-084850_Ro byns-MacBook-Pro.crash
I have no clue what any of this means, but the word 'crash' is perturbing!
Hi all,
does anyone have any advice wrt to this issue? I still have the beachball spinning itself silly -- especially when itunes is open it seems.
Slow Macbook pro, 2012 edition
