HT201418: If you need help restoring your device from an iCloud backup

Learn about If you need help restoring your device from an iCloud backup
SCB1021

Q: how do you know what is left during a restore?


I just got a new iphone 6s plus and its been 2 days and is still restoring things. is there any way to know what is left to restore or if its stuck? i was going to upgrade the software on it but cannot until its finished. TIA

iPhone 6s Plus, iOS 9.3.1

Posted on Jun 7, 2016 8:57 AM

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Q: how do you know what is left during a restore?

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  • by jdo_apple,

    jdo_apple jdo_apple Jun 8, 2016 12:20 PM in response to SCB1021
    Community Specialists
    Jun 8, 2016 12:20 PM in response to SCB1021

    Hello SCB1021,


    Congrats on your new iPhone 6s Plus! I know how much you want to finish this setup process and start using your new iPhone. Let’s make sure we have addressed a couple of steps that can help your situation.

     

    Restoring my device from an iCloud backup is taking a long time

    Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

    If you need help restoring your device from an iCloud backup


    Thank you for using the Apple Support Communities.