Bug using a Wacom Intous Pen Tablet with iWork?

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Level 1

94 points

Bug using a Wacom Intous Pen Tablet with iWork?

Hello,

I use a Wacom Intous Pro Small for a long time. But since ca 2 weeks in Pages, Numbers, and Keynote I can not keep text selected by sliding the cursor over text. In the moment I lift up the pen the text is unselected. Using the trackpad works fine. Or just the cursor keys + Shift.

I installed some weeks ago the newest versions of Numbers, Pages and Keynote. I think after this the bug occurred. But maybe also after installing a new Wacom driver.

MacBookPro late 2007, newest OS.

Greetings,

Claus

MacBook Pro, OS X El Capitan (10.11.1), null

Posted on Jun 7, 2016 2:34 PM

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Answer 1

clausimausi Author

Level 1

94 points

Aug 16, 2017 6:20 AM in response to clausimausi

I recommend to send an bug report to both, to Wacom and Apple:

Apple: e.g. for Pages: https://www.apple.com/feedback/pages.html

Wacom: http://wacom.com/de-de/support/contact-support

Wacom says that this bug is on Apples side, Wacom can not fix this.

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Answer 2

clausimausi Author

Level 1

94 points

Sep 25, 2017 12:43 PM in response to clausimausi

Anyone using a Wacom tablet with High Sierra? Still the same bug in Pages and Numbers?

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Answer 3

clausimausi Author

Level 1

94 points

Jul 30, 2017 10:37 PM in response to s_w_i_t_t_e_r_s

Some days ago I received this message from the WACOM support:

Yes, our driver team is working with Apple - at least we are trying to do this. This does not mean that we can promise any sucess here.
The issue is not within the Wacom driver. The Apple software is listening to and executing on different events that the driver sends to macOS - mostly these are typical "mouse" events. With the newer driver versions we cleaned our message handling and event sending to comply to Apple standards. This showed a bug in the software, the software listens and executes on 2 events where it should only use one - the software listens to a pen and a mouse event and executes both. This is why the selection disappears when you lift the pen. This should not happen, it is comparable to executing 2 mouse clicks when the button is only used once.
There are three possible workarounds for this situation: Either you keep using the older driver (which is as well no reason for a refund). Or you keep the pen on the tablet when using copy&paste. Third option would be to use the KC-100 Mouse for Intuos on your tablet.

After about ONE year of "back and forth" I get the message that it is a bug by Apple. Sounds for me too easy for WACOM. So, lets contact Apple and ask for a bug fix. Maybe with High Sierra?

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Answer 4

clausimausi Author

Level 1

94 points

Jan 5, 2017 9:24 PM in response to clausimausi

Hello,

how does the newest driver (6.3.20-4) work with Sierra?

One problem here: Click by pressing the pen on the tablet with only every 3,4 seconds. I guess it works also not with the Apple apps (see above).

I use the Intous Pro S.

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Answer 5

clausimausi Author

Level 1

94 points

Jan 19, 2017 5:55 AM in response to clausimausi

Finally after more than half a year - a new "supporter" (higher support, as he wrote) of Wacom could reproduce the bug and forwarded it to the developers. I wonder what the former "supporter" did?!

But he could not say when it gets fixed (but the bugs are on the list of bugs).

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Answer 6

Esquared

Level 6

12,415 points

Jan 23, 2017 11:42 PM in response to clausimausi

Don't get your hopes up. On December 12, Michael from the Customer Support Team already informed me that it was a known issue, and that Wacom was trying to correct it with the next driver release. This was reconfirmed on December 22. We're now two or three versions further (6.3.20-8), and the problem persists....

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Answer 7

clausimausi Author

Level 1

94 points

Jan 24, 2017 5:10 AM in response to Esquared

I got this answer from a Michael (Higher Wacom Support), 18 Jan 2017: "Now that I have been back in the office, I have been able to test the Wacom driver using different tablets on the Mac OS and I have been able to reproduce the issue you are experiencing. The Driver team has been informed of the issue and it is on their schedule of bugs to fix. Right now, I do not have an ETA for the fix."

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Answer 8

clausimausi Author

Level 1

94 points

Jan 24, 2017 9:00 AM in response to Esquared

I received an answer from Michael just now: "The current driver did not fix the issue with Apple Pages or Numbers. The driver team is still working on that, and I'm hoping that in the next release, there will be a fix for that."

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Answer 9

Feb 6, 2017 10:31 AM in response to Esquared

Hi everyone,

I just came to the forums to report this issue so I'm relieved to see I'm not the only one having it!

Sounds like it is finally on Wacom's radar, which is good. In the meantime, what are you all doing to make it work? Have you reverted to the earlier driver? If so, where can I download that? The version that was mentioned earlier in the thread doesn't seem to be available for download on Wacom's website any longer?

I have a further complication. I use software called SmartScroll to allow my Wacom pen to have "grab scroll" and inertia-scrolling capability. SmartScroll is unfortunately not compatible with the newest versions of the Wacom driver. The SmartScroll developer said it's an issue with Wacom (which I believe, given their handling of this bug), and there's nothing he can do until he addresses it.

So when I upgrade to the newest version of Wacom driver that fixes the selecting text issue, I'll lose the use of SmartScroll.

On the other hand, if the previous version of the Wacom driver fixes the selecting text issue, and also works with SmartScroll, that would be good enough for me. No need to upgrade to the latest version if the older ones do what I need.

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Answer 10

clausimausi Author

Level 1

94 points

Feb 6, 2017 12:21 PM in response to s_w_i_t_t_e_r_s

Download it here:

http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.1 5-3.dmg

This version was ok to use with Apples applications. But I don't know if it works with SmartScroll.

Check also here:

http://www.wacom.com/de-de/support/product-support/drivers

Then -> "Drivers for Previous Generation Products" and find your tablet

Then -> "Show older versions"

Greetings,

Claus

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Answer 11

Feb 10, 2017 8:11 AM in response to Esquared

I've noticed that with the new driver I even have issues selecting text in the presenter notes section and on the slides of MS Powerpoint. I have no trouble selecting text in MS Word or Excel with the Wacom pen; the problem is limited to Powerpoint.

Anyone else noticing this? For me, when I select the text, it highlights immediately as if it is selected, but then unselects.

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Answer 12

Feb 10, 2017 8:35 AM in response to clausimausi

Thanks. This appears to be a conflict between SmartScroll and Wacom, because when I turned SmartScroll off I had no issue.

Question: when you all scroll with web pages or documents, are you using your fingers on the Wacom tablet? I really love SmartScroll because it allows you to scroll with the pen (you hold one of the buttons on the pen, and drag down/up). This is faster than switching back and forth between using the pen and finger gestures.

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Answer 13

Esquared

Level 6

12,415 points

Mar 17, 2017 2:41 AM in response to clausimausi

And another new version arrived... But it (version 6.3.21-5) still hasn't fixed the issue for me. 😟

Strange thing is, that the release notes contain this: "We resolved an issue where, when you selected an item with your pen, it would not be selected or your pen tap would register as a double-click."

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Answer 14

clausimausi Author

Level 1

94 points

Mar 21, 2017 10:08 PM in response to Esquared

I received an answer from the support telling me that the "selecting" bug is not fixed BUT Wacom and Apple works on this thing. Not sure when a fix gets published.

The release note about a bug fix (see last post) is about a different bug.

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Answer 15

aorrow

Level 1

5 points

Apr 4, 2017 6:39 AM in response to clausimausi

I too have the same issue with an Intuos 4 tablet and Mouse with Mac OS Sierra. Wacom have told me they are working on a fix for the driver.

I'd like to try installing the previous older driver version ( 6.3.11-3a ) but I am unable to find this on Wacom's site. Where can this driver be obtained please?

Many thanks.

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