Q: Cannot download app from iTunes onto phone
When we try to open a game app (Word Streak, paid version), it automatically closes after five seconds. If we double tap and swipe up, the last screen remains frozen, no matter how many times we try to swipe it away.
We have the app on two iPhones (paid for it for each phone). On one of the phones, we deleted the app (held it until it wiggled, then deleted it). Whenever we try to download/reinstall it from iTunes, nothing happens, even though the app is listed as one of our apps in iTunes. After syncing, iTunes says all apps have been synced, but Word Streak is not on the phone.
Any help appreciated.
If the only option is to delete the app from iTunes and re-download it again, will I have to pay for the app again?
Thanks.
Posted on Jun 7, 2016 3:25 PM
