Michael_MA
Level 1 (4 points)
Notebooks

Q: Macbook Pro Mid 2012 13" frequent freezes and automatic restart

I have been having a problem with my Macbook pro mid 2012 (13") of over a year-and-a-half now. When the problem started, it was not that frequent. Now the freezes and auto-restarts (after a few seconds) have become so frequent that I cannot use the macbook to do anything serious at all. Over the past 18 months or so, I have tried switching from chrome, to safari, to firefox, but the problem is always there. I have done clean installs of mountain lion, Mavericks, and now El Capitan, but nothing seems to work at all. Currently, I haven't even got any software other than web browsers installed (Chrome, firefox). I do not use any peripheral devices. Sometimes, I turn it on, and leave it alone, and it restarts by itself.

 

I just would like to find out exactly where the problem is. After trying three different OSs, I'm convinced it's a hardware issue. If I had something concrete, I would decide whether to give up or go on and replace some malfunctioning parts. Anyway, I'm posting here the log from the last restart and EtreCheck results with hopes that you guys can help me get to the bottom of this.

 

Cheers,

Michael.

 

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<array>

<dict>

  <key>IOReportChannels</key>

  <array>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Packets</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Packets</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Packets</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Packets</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Packets</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Packets</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  </array>

  <key>Time</key>

  <string>Jun 08 00:41:21.949523 +0200</string>

</dict>

<dict>

  <key>IOReportChannels</key>

  <array>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Bytes</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Bytes</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Bytes</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Bytes</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Bytes</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Data Bytes</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  </array>

  <key>Time</key>

  <string>Jun 08 00:41:21.949579 +0200</string>

</dict>

<dict>

  <key>IOReportChannels</key>

  <array>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>StateReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Link Latency State</string>

  <key>StateReport</key>

  <array>

  <dict>

  <key>DutyCycle</key>

  <real>0.9998388149026689</real>

  <key>InTransitions</key>

  <integer>1</integer>

  <key>Residency</key>

  <integer>3644191157</integer>

  <key>StateID</key>

  <integer>2314885530819521907</integer>

  <key>StateName</key>

  <string>     0ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.00016118509733112761</real>

  <key>InTransitions</key>

  <integer>1</integer>

  <key>Residency</key>

  <integer>587484</integer>

  <key>StateID</key>

  <integer>2314885531188882803</integer>

  <key>StateName</key>

  <string>    64ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.0</real>

  <key>InTransitions</key>

  <integer>0</integer>

  <key>Residency</key>

  <integer>0</integer>

  <key>StateID</key>

  <integer>2314885604136480115</integer>

  <key>StateName</key>

  <string>   128ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.0</real>

  <key>InTransitions</key>

  <integer>0</integer>

  <key>Residency</key>

  <integer>0</integer>

  <key>StateID</key>

  <integer>2314885604253527411</integer>

  <key>StateName</key>

  <string>   192ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.0</real>

  <key>InTransitions</key>

  <integer>0</integer>

  <key>Residency</key>

  <integer>0</integer>

  <key>StateID</key>

  <integer>2314885608481647987</integer>

  <key>StateName</key>

  <string>   256ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.0</real>

  <key>InTransitions</key>

  <integer>0</integer>

  <key>Residency</key>

  <integer>0</integer>

  <key>StateID</key>

  <integer>2314885612725890419</integer>

  <key>StateName</key>

  <string>   320ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.0</real>

  <key>InTransitions</key>

  <integer>0</integer>

  <key>Residency</key>

  <integer>0</integer>

  <key>StateID</key>

  <integer>2314885612826815859</integer>

  <key>StateName</key>

  <string>   384ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.0</real>

  <key>InTransitions</key>

  <integer>0</integer>

  <key>Residency</key>

  <integer>0</integer>

  <key>StateID</key>

  <integer>2314885617054936435</integer>

  <key>StateName</key>

  <string>   448ms</string>

  </dict>

  <dict>

  <key>DutyCycle</key>

  <real>0.0</real>

  <key>InTransitions</key>

  <integer>0</integer>

  <key>Residency</key>

  <integer>0</integer>

  <key>StateID</key>

  <integer>2314885621299178867</integer>

  <key>StateName</key>

  <string>   512ms</string>

  </dict>

  </array>

  </dict>

  </array>

  <key>Time</key>

  <string>Jun 08 00:41:21.949630 +0200</string>

</dict>

<dict>

  <key>IOReportChannels</key>

  <array>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Link Open</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  </array>

  <key>Time</key>

  <string>Jun 08 00:41:21.949681 +0200</string>

</dict>

<dict>

  <key>IOReportChannels</key>

  <array>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Link Rate</string>

  <key>SimpleReport</key>

  <integer>217</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Link Rate</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Link Rate</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  <dict>

  <key>DriverName</key>

  <string>AirPort_Brcm4360</string>

  <key>Format</key>

  <string>SimpleReport</string>

  <key>IOReportGroupName</key>

  <string>Interface en1</string>

  <key>IOReportSubGroupName</key>

  <string>Link Rate</string>

  <key>SimpleReport</key>

  <integer>0</integer>

  </dict>

  </array>

  <key>Time</key>

  <string>Jun 08 00:41:21.949733 +0200</string>

</dict>

</array>

</plist>

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-06-08 01:39:46

Download EtreCheck from https://etrecheck.com

Runtime 2:11

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Computer is restarting

Description:

computer freezes frequently and then restarts automatically.

 

Hardware Information: ⓘ

    MacBook Pro (13-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,2

    1 2,5 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 447

 

Video Information: ⓘ

    Intel HD Graphics 4000

        Color LCD 1280 x 800

 

System Software: ⓘ

    OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

 

Disk Information: ⓘ

    APPLE HDD HTS547550A9E384 disk0 : (500,11 GB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Recovery HD (disk0s4) /Volumes/Recovery HD  [Recovery]: 650 MB (96 MB free)

        disk0s5 (disk0s5) <not mounted> : 70.00 GB

        disk0s6 (disk0s6) <not mounted> : 11.82 GB

        Macintosh HD (disk1) / : 416.40 GB (385.16 GB free)

            Core Storage: disk0s2 416.77 GB Online

 

    MATSHITADVD-R   UJ-8A8   ()

 

USB Information: ⓘ

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

System Launch Agents: ⓘ

    [not loaded]    8 Apple tasks

    [loaded]    165 Apple tasks

    [running]    65 Apple tasks

 

System Launch Daemons: ⓘ

    [not loaded]    47 Apple tasks

    [loaded]    162 Apple tasks

    [running]    81 Apple tasks

 

Launch Agents: ⓘ

    [running]    net.pulsesecure.pulsetray.plist (2016-05-08) [Support]

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (2016-05-10) [Support]

    [running]    net.pulsesecure.AccessService.plist (2016-05-08) [Support]

    [loaded]    net.pulsesecure.UninstallPulse.plist (2016-05-08) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (2016-04-09) [Support]

    [loaded]    net.juniper.SetupClient.plist (2016-05-08) [Support]

 

 

Other Apps: ⓘ

    [running]    com.google.Chrome.56352

    [loaded]    407 Apple tasks

    [running]    169 Apple tasks

 

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 21.0.0.242 - SDK 10.6 (2016-06-06) [Support]

    QuickTime Plugin: 7.7.3 (2016-06-04)

    Flash Player: 21.0.0.242 - SDK 10.6 (2016-06-06) [Support]

    Default Browser: 601 - SDK 10.11 (2016-06-04)

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-05-10) [Support]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

         5%    WindowServer

         2%    kernel_task

         1%    fontd

         0%    Google Chrome Helper(15)

         0%    cloudpaird

 

Top Processes by Memory: ⓘ

    1.80 GB    Google Chrome Helper(15)

    511 MB    kernel_task

    217 MB    Google Chrome

    172 MB    mdworker(8)

    123 MB    mds_stores

 

Virtual Memory Information: ⓘ

    64 MB    Free RAM

    3.94 GB    Used RAM (852 MB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    Jun 8, 2016, 12:52:39 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-08-005239_[redacted].panic [Details]

    Jun 8, 2016, 12:52:15 AM    Self test - passed

    Jun 8, 2016, 12:41:18 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-08-004118_[redacted].panic [Details]

    Jun 7, 2016, 01:07:48 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-07-010748_[redacted].panic [Details]

    Jun 7, 2016, 12:54:20 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-07-005420_[redacted].panic [Details]

    Jun 6, 2016, 02:19:29 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-06-021929_[redacted].panic [Details]

    Jun 6, 2016, 02:13:59 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-06-021359_[redacted].panic [Details]

    Jun 6, 2016, 01:26:18 AM    /Library/Logs/DiagnosticReports/opendirectoryd_2016-06-06-012618_[redacted].cra sh

        /usr/libexec/opendirectoryd

    Jun 6, 2016, 01:25:44 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-06-012544_[redacted].panic [Details]

    Jun 6, 2016, 12:50:36 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-06-005036_[redacted].panic [Details]

    Jun 5, 2016, 11:39:13 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-05-113913_[redacted].panic [Details]

    Jun 5, 2016, 12:37:25 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-05-003725_[redacted].panic [Details]

    Jun 4, 2016, 12:45:06 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-124506_[redacted].panic [Details]

    Jun 4, 2016, 12:43:37 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-124337_[redacted].panic [Details]

    Jun 4, 2016, 11:58:21 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-115821_[redacted].panic [Details]

    Jun 4, 2016, 11:39:03 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-113903_[redacted].panic [Details]

    Jun 4, 2016, 11:16:49 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-111649_[redacted].panic [Details]

    Jun 4, 2016, 04:10:33 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-04-041033_[redacted].panic [Details]

    Jun 3, 2016, 12:14:09 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-001409_[redacted].panic [Details]

    Jun 3, 2016, 12:10:50 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-001050_[redacted].panic [Details]

    Jun 3, 2016, 12:09:27 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-03-000927_[redacted].panic [Details]

    Jun 2, 2016, 11:38:44 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-233844_[redacted].panic [Details]

    Jun 2, 2016, 11:28:39 PM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-232839_[redacted].panic [Details]

    Jun 2, 2016, 02:28:35 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-02-022835_[redacted].panic [Details]

    Jun 1, 2016, 12:51:57 AM    /Library/Logs/DiagnosticReports/Kernel_2016-06-01-005157_[redacted].panic [Details]

    May 31, 2016, 02:34:34 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-31-023434_[redacted].panic [Details]

    May 31, 2016, 01:13:49 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-31-011349_[redacted].panic [Details]

    May 30, 2016, 12:16:01 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-30-001601_[redacted].panic [Details]

    May 30, 2016, 12:13:33 AM    /Library/Logs/DiagnosticReports/Kernel_2016-05-30-001333_[redacted].panic [Details]

    May 26, 2016, 11:26:10 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-26-232610_[redacted].panic [Details]

    May 26, 2016, 11:02:40 PM    /Library/Logs/DiagnosticReports/Kernel_2016-05-26-230240_[redacted].panic [Details]

 

MacBook Pro, OS X El Capitan (10.11.5), Mid 2012 13"

Posted on Jun 7, 2016 5:07 PM

Close
Michael_MA

Q: Macbook Pro Mid 2012 13" frequent freezes and automatic restart

  • All replies
  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Jun 7, 2016 8:04 PM in response to Michael_MA
    Level 10 (207,963 points)
    Applications
    Jun 7, 2016 8:04 PM in response to Michael_MA

    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

    Please launch the Console application in any one of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    In the Console window, select

              DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

    (not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar.

    There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

    If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

    In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

    Please don’t post other kinds of diagnostic report.

    I know the report is long, maybe several hundred lines. Please post all of it anyway.

    When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

    If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

  • by OGELTHORPE,

    OGELTHORPE OGELTHORPE Jun 8, 2016 5:00 AM in response to Michael_MA
    Level 9 (52,323 points)
    Mac OS X
    Jun 8, 2016 5:00 AM in response to Michael_MA

    Use these Apple instructions to log and post a kernel panic report:

     

    https://support.apple.com/en-us/HT201753

     

    Ciao.

  • by Michael_MA,

    Michael_MA Michael_MA Jun 8, 2016 4:21 PM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 8, 2016 4:21 PM in response to Linc Davis

    It took me over 10 restarts to get the report and post it here. Here it is.

     

     

     

     

    Thu May 26 23:02:29 2016

     

     

    *** Panic Report ***

    panic(cpu 2 caller 0xffffff800d9ce40a): Kernel trap at 0xffffff7f8e528485, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00000000000000c0, CR3: 0x000000003a2da045, CR4: 0x00000000001626e0

    RAX: 0xffffff801d528b60, RBX: 0x0000000000000080, RCX: 0x00000000032f0000, RDX: 0xffffff8019152f90

    RSP: 0xffffff80154ebd60, RBP: 0xffffff80154ebd90, RSI: 0x0000000000000000, RDI: 0xffffff8019152f90

    R8:  0xffffff802814e800, R9:  0x0000000000010001, R10: 0x000000005b5a2850, R11: 0x0000229c4a59b775

    R12: 0xffffff7f8e52a7e8, R13: 0x000000000000001f, R14: 0xffffff8019788808, R15: 0xffffff7f8e52a7d0

    RFL: 0x0000000000010202, RIP: 0xffffff7f8e528485, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x00000000000000c0, Error code: 0x0000000000000000, Fault CPU: 0x2, PL: 0

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff80154eb9f0 : 0xffffff800d8dab12

    0xffffff80154eba70 : 0xffffff800d9ce40a

    0xffffff80154ebc50 : 0xffffff800d9ec273

    0xffffff80154ebc70 : 0xffffff7f8e528485

    0xffffff80154ebd90 : 0xffffff800dd9b6b3

    0xffffff80154ebe40 : 0xffffff800d9074b3

    0xffffff80154ebe80 : 0xffffff800d90b96a

    0xffffff80154ebeb0 : 0xffffff800d8d54c9

    0xffffff80154ebef0 : 0xffffff800d9cec4e

    0xffffff80154ebf10 : 0xffffff800d9ec23f

          Kernel Extensions in backtrace:

             com.apple.kec.pthread(1.0)[39D0B4EB-B7F4-3891-96C2-F8B886656C8A]@0xffffff7f8e52 0000->0xffffff7f8e52cfff

     

     

    BSD process name corresponding to current thread: system_installd

     

     

    Mac OS version:

    15E65

     

     

    Kernel version:

    Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64

    Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839

    Kernel slide:     0x000000000d600000

    Kernel text base: 0xffffff800d800000

    __HIB  text base: 0xffffff800d700000

    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

     

     

    System uptime in nanoseconds: 38054657811478

    last loaded kext at 25841245816848: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f9058d000, size 409600)

    last unloaded kext at 21481784412894: com.apple.driver.AppleUSBTCKeyEventDriver 245.4 (addr 0xffffff7f9058d000, size 8192)

    loaded kexts:

    com.apple.filesystems.smbfs 3.0.0

    com.apple.driver.AudioAUUC 1.70

    com.apple.driver.AGPM 110.21.18

    com.apple.driver.X86PlatformShim 1.0.0

    com.apple.filesystems.autofs 3.0

    com.apple.driver.AppleOSXWatchdog 1

    com.apple.driver.AppleMikeyHIDDriver 124

    com.apple.driver.AppleHDA 274.7

    com.apple.driver.AppleMikeyDriver 274.7

    com.apple.driver.AppleUpstreamUserClient 3.6.1

    com.apple.driver.pmtelemetry 1

    com.apple.iokit.IOUserEthernet 1.0.1

    com.apple.driver.AppleIntelHD4000Graphics 10.1.4

    com.apple.iokit.IOBluetoothSerialManager 4.4.4f4

    com.apple.driver.AppleBacklight 170.8.9

    com.apple.Dont_Steal_Mac_OS_X 7.0.0

    com.apple.driver.AppleThunderboltIP 3.0.8

    com.apple.driver.AppleSMCPDRC 1.0.0

    com.apple.driver.AppleMCCSControl 1.2.13

    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.driver.AppleSMCLMU 208

    com.apple.driver.AppleLPC 3.1

    com.apple.driver.AppleHV 1

    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

    com.apple.driver.AppleIntelFramebufferCapri 10.1.4

    com.apple.driver.SMCMotionSensor 3.0.4d1

    com.apple.driver.AppleUSBTCButtons 245.4

    com.apple.driver.AppleUSBTCKeyboard 245.4

    com.apple.driver.AppleIRController 327.5

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

    com.apple.BootCache 38

    com.apple.iokit.SCSITaskUserClient 3.7.7

    com.apple.iokit.IOAHCIBlockStorage 2.8.5

    com.apple.driver.AppleSDXC 1.7.0

    com.apple.driver.AppleFWOHCI 5.5.2

    com.apple.driver.AirPort.Brcm4360 1040.1.1a6

    com.apple.iokit.AppleBCM5701Ethernet 10.2.0

    com.apple.driver.AppleAHCIPort 3.1.8

    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

    com.apple.driver.AppleSmartBatteryManager 161.0.0

    com.apple.driver.AppleRTC 2.0

    com.apple.driver.AppleACPIButtons 4.0

    com.apple.driver.AppleHPET 1.8

    com.apple.driver.AppleSMBIOS 2.1

    com.apple.driver.AppleACPIEC 4.0

    com.apple.driver.AppleAPIC 1.7

    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

    com.apple.nke.applicationfirewall 163

    com.apple.security.quarantine 3

    com.apple.security.TMSafetyNet 8

    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

    com.apple.kext.triggers 1.0

    com.apple.driver.DspFuncLib 274.7

    com.apple.kext.OSvKernDSPLib 525

    com.apple.iokit.IOSurface 108.2.1

    com.apple.iokit.IOSerialFamily 11

    com.apple.driver.CoreCaptureResponder 1

    com.apple.driver.X86PlatformPlugin 1.0.0

    com.apple.driver.AppleHDAController 274.7

    com.apple.iokit.IOHDAFamily 274.7

    com.apple.iokit.IOAudioFamily 204.3

    com.apple.vecLib.kext 1.2.0

    com.apple.driver.AppleSMBusController 1.0.14d1

    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.4f4

    com.apple.iokit.IOBluetoothFamily 4.4.4f4

    com.apple.iokit.IOFireWireIP 2.2.6

    com.apple.driver.AppleSMBusPCI 1.0.14d1

    com.apple.driver.IOPlatformPluginFamily 6.0.0d7

    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

    com.apple.iokit.IOAcceleratorFamily2 205.3

    com.apple.AppleGraphicsDeviceControl 3.12.6

    com.apple.driver.AppleBacklightExpert 1.1.0

    com.apple.iokit.IONDRVSupport 2.4.1

    com.apple.iokit.IOGraphicsFamily 2.4.1

    com.apple.driver.AppleSMC 3.1.9

    com.apple.driver.AppleUSBMultitouch 250.5

    com.apple.iokit.IOUSBHIDDriver 900.4.1

    com.apple.driver.usb.cdc 5.0.0

    com.apple.driver.usb.networking 5.0.0

    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

    com.apple.driver.usb.AppleUSBHub 1.0.1

    com.apple.driver.CoreStorage 517.20.1

    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

    com.apple.iokit.IOBDStorageFamily 1.8

    com.apple.iokit.IODVDStorageFamily 1.8

    com.apple.iokit.IOCDStorageFamily 1.8

    com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

    com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

    com.apple.iokit.IOAHCISerialATAPI 2.6.2

    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

    com.apple.driver.AppleThunderboltNHI 4.0.4

    com.apple.iokit.IOThunderboltFamily 6.0.2

    com.apple.iokit.IOFireWireFamily 4.6.0

    com.apple.iokit.IO80211Family 1110.26

    com.apple.driver.corecapture 1.0.4

    com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

    com.apple.driver.usb.AppleUSBXHCI 1.0.1

    com.apple.iokit.IOEthernetAVBController 1.0.3b3

    com.apple.driver.mDNSOffloadUserClient 1.0.1b8

    com.apple.iokit.IONetworkingFamily 3.2

    com.apple.iokit.IOAHCIFamily 2.8.1

    com.apple.driver.usb.AppleUSBEHCI 1.0.1

    com.apple.iokit.IOUSBFamily 900.4.1

    com.apple.iokit.IOUSBHostFamily 1.0.1

    com.apple.driver.AppleUSBHostMergeProperties 1.0.1

    com.apple.driver.AppleEFINVRAM 2.0

    com.apple.driver.AppleEFIRuntime 2.0

    com.apple.iokit.IOHIDFamily 2.0.0

    com.apple.iokit.IOSMBusFamily 1.1

    com.apple.security.sandbox 300.0

    com.apple.kext.AppleMatch 1.0.0d1

    com.apple.driver.AppleKeyStore 2

    com.apple.driver.AppleMobileFileIntegrity 1.0.5

    com.apple.driver.AppleCredentialManager 1.0

    com.apple.driver.DiskImages 417.2

    com.apple.iokit.IOStorageFamily 2.1

    com.apple.iokit.IOReportFamily 31

    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.driver.AppleACPIPlatform 4.0

    com.apple.iokit.IOPCIFamily 2.9

    com.apple.iokit.IOACPIFamily 1.4

    com.apple.kec.Libm 1

    com.apple.kec.pthread 1

    com.apple.kec.corecrypto 1.0

     

     

    System Profile:

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

    Bluetooth: Version 4.4.5f3 17904, 3 services, 18 devices, 1 incoming serial ports

    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: FaceTime HD Camera (Built-in)

    USB Device: USB 2.0 Bus

    USB Device: Hub

    USB Device: Hub

    USB Device: Apple Internal Keyboard / Trackpad

    USB Device: IR Receiver

    USB Device: BRCM20702 Hub

    USB Device: Bluetooth USB Host Controller

    USB Device: USB 3.0 Bus

    Serial ATA Device: APPLE HDD HTS547550A9E384, 500,11 GB

    Serial ATA Device: MATSHITADVD-R   UJ-8A8

    Model: MacBookPro9,2, BootROM MBP91.00D3.B0D, 2 processors, Intel Core i5, 2,5 GHz, 4 GB, SMC 2.2f44

    Network Service: Wi-Fi, AirPort, en1

    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

  • by Linc Davis,

    Linc Davis Linc Davis Jun 8, 2016 5:10 PM in response to Michael_MA
    Level 10 (207,963 points)
    Applications
    Jun 8, 2016 5:10 PM in response to Michael_MA

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by Michael_MA,

    Michael_MA Michael_MA Jun 9, 2016 2:53 AM in response to Linc Davis
    Level 1 (4 points)
    Notebooks
    Jun 9, 2016 2:53 AM in response to Linc Davis

    Could you say more about where the problem may be?

     

    Thanks.

  • by Linc Davis,

    Linc Davis Linc Davis Jun 9, 2016 6:13 AM in response to Michael_MA
    Level 10 (207,963 points)
    Applications
    Jun 9, 2016 6:13 AM in response to Michael_MA

    You seem to be dealing with a hardware fault. I can't be more specific. Good luck.