my iphone 5s shut off during a phone call. I tried to reboot it but it wont turn on. I am trying to restore it via backup on my computer and when I put in my password it cycled thru a loading bar and said it couldnt be completed due to an error. help

my iphone 5s shut off during a phone call. I tried to reboot it but it wont turn on. I am trying to restore it via backup on my computer and when I put in my password it cycled thru a loading bar and said it couldn't be completed due to an error. What might be wrong and what can I do to fix it?

iPhone 5s

Posted on Jun 7, 2016 7:05 PM

Reply
1 reply

Jun 8, 2016 12:09 AM in response to paigers35

Did iTunes give you any error message or error number?

If yes, check this article for more details:

Get help with iOS update and restore errors


Did you try to connect in recovery mode, as explained in this article?

If your iPhone, iPad, or iPod touch won't turn on - Apple Support


If this does not work, you'll have get the phone serviced.

Start a service request

Find an Apple Authorized Service Provider

Make an Apple Store appointment

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my iphone 5s shut off during a phone call. I tried to reboot it but it wont turn on. I am trying to restore it via backup on my computer and when I put in my password it cycled thru a loading bar and said it couldnt be completed due to an error. help

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