Miles Hodge

Q: iBooks Store download will not finish Mac

My iBook purchase is stuck at the very end with 3 seconds remaining! I have tried cancelling and trying again and restarting. Got a good connection too.

Any help appreciated.

 

 

     This is the text in the download window:

1.png

Posted on Jun 8, 2016 12:03 AM

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Q: iBooks Store download will not finish Mac

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  • by chris_g1,

    chris_g1 chris_g1 Jun 8, 2016 2:20 PM in response to Miles Hodge
    Community Specialists
    Jun 8, 2016 2:20 PM in response to Miles Hodge

    Hi Miles!

     

    I understand your iBooks purchase is not completing its download, and I'm happy to help get this resolved. If the download still has not completed, you should follow the recommendations in this support article to troubleshoot the connection to the iBooks Store:

     

    If you can’t connect to the iTunes Store

     

    Thanks for contacting Apple Support Communities.

     

    Cheers!

  • by Miles Hodge,

    Miles Hodge Miles Hodge Jun 9, 2016 1:36 AM in response to chris_g1
    Level 1 (65 points)
    Mac OS X
    Jun 9, 2016 1:36 AM in response to chris_g1

    Hello thanks for your response.

     

    After remaining on '3 seconds remaining' for quite a while I get a pop up window saying : 'your book failed to download' ( Sorry no screenshot of that).

     

    There is nothing wrong with my connection to the iTunes store. Other downloads are fine. It is this specific book I cannot download.

     

    Love this new forum look by the way...nice work!

  • by tim_135,

    tim_135 tim_135 Jun 9, 2016 7:33 AM in response to Miles Hodge
    Community Specialists
    Jun 9, 2016 7:33 AM in response to Miles Hodge

    Hi Miles!

     

    Since this is isolated to a specific book and other books are able to complete, you should contact Apple Support via phone or chat-based support using this link:

     

    Contact Apple Support

     

    Thanks for contacting Apple Support Communities.

     

    Cheers!