HT204904: How to reinstall OS X

Learn about How to reinstall OS X
Toghrul Guliyev

Q: I wanted to format my macbook pro. I did as I read from the instructions how to format mac. at the end while dowloading OS X it said that it could not complete ...! then I restarted mac it went to internet recovery. I chose my wi-fi. it does not fini

I wanted to format my macbook pro. I did as I read from the instructions how to format mac. at the end while dowloading OS X it said that it could not complete ...! then I restarted mac it went to internet recovery. I chose my wi-fi. it does not finish. Cannot finalize internet recovery. Is there any alternative to that?

Posted on Jun 7, 2016 10:43 PM

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Q: I wanted to format my macbook pro. I did as I read from the instructions how to format mac. at the end while dowloading OS X it sa ... more

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  • by theratter,Apple recommended

    theratter theratter Jun 7, 2016 10:48 PM in response to Toghrul Guliyev
    Level 4 (3,907 points)
    Desktops
    Jun 7, 2016 10:48 PM in response to Toghrul Guliyev

    Clean Install of El Capitan on a New Disk

     

    1. Restart the computer. Immediately after the chime hold down the Command-Option-R keys until a globe appears.
    2. The Utility Menu will appear in from 5-20 minutes. Be patient.
    3. Select Disk Utility and click on the Continue button.
    4. When Disk Utility loads select the drive (usually, the out-dented entry) from the side list.
    5. Click on the Partition tab in Disk Utility's main window. A panel will drop down.
    6. Set the partition scheme to GUID.
    7. Set the Format type to Mac OS Extended (Journaled.)
    8. Click on the Apply button, then click on the Done button when it activates.
    9. Quit Disk Utility and return to the Utility Menu.
    10. Select Reinstall OS X and click on the Continue button.

     

    This should install the version of OS X that was pre-installed when the computer was new.

     

    [Permission to use part or all of the above has been granted by Kappy, exclusively, to theratter.]

  • by Toghrul Guliyev,

    Toghrul Guliyev Toghrul Guliyev Jun 8, 2016 1:14 AM in response to theratter
    Level 1 (4 points)
    Mac OS X
    Jun 8, 2016 1:14 AM in response to theratter

    Thank you for your prompt reply.

     

    The issue is that after chime when I hold down Command-Option_R keys the window for Internet Recovery opens. I choose Wi-Fi and the the after waiting for some period It gives error sign on the globe.

    How can I solve that?

     

    Than you.

  • by theratter,Apple recommended

    theratter theratter Jun 8, 2016 4:23 PM in response to Toghrul Guliyev
    Level 4 (3,907 points)
    Desktops
    Jun 8, 2016 4:23 PM in response to Toghrul Guliyev

    If you are able try connecting via Ethernet rather than choosing Wi-Fi. Turn off Wi-Fi when using Ethernet.

  • by Toghrul Guliyev,

    Toghrul Guliyev Toghrul Guliyev Jun 9, 2016 4:55 AM in response to theratter
    Level 1 (4 points)
    Mac OS X
    Jun 9, 2016 4:55 AM in response to theratter

    Thank you for your email.

    The problem is that when I connect to Internet Recovery at the end it gives

    apple.com/support

    -2002F

     

    Please help me with that.

    I already can't use my mac for three days.

    Thank you.

  • by theratter,

    theratter theratter Jun 9, 2016 12:28 PM in response to Toghrul Guliyev
    Level 4 (3,907 points)
    Desktops
    Jun 9, 2016 12:28 PM in response to Toghrul Guliyev

    Your computer is not able to use Network Recovery. We cannot tell that when you do not include specific model information. You will need to reinstall the original version of Snow Leopard your had when you upgraded to Lion.

     

    Snow Leopard Erase and Install

     

    Be sure you back up your files.

     

    1. Insert Snow Leopard DVD into the optical drive and restart the computer.
    2. Immediately upon hearing the chime hold down the C key.
    3. Release the key when the Apple logo appears and wait for the loading to finish.
    4. After the installer loads select your language and click on the Continue  button. When the menu bar appears select Disk Utility from the Utilities menu.  After Disk Utility loads select the out-dented disk entry from the side list (mfgr.'s ID and drive size.)  Click on the Partition tab in the Disk Utility’s right window.  Set the number of  partitions to (1) from the drop down menu. Click on Options button and select GUID, click on OK, set the format type to MacOS Extended, Journaled. Finally, click on the Apply button.
    5. After formatting has finished quit Disk Utility.  Continue with the OS X installation and follow the directions.
    6. When the installation has finished the computer will restart into the Setup Assistant. After you complete the Setup Assistant you will be running a fresh installation of Snow Leopard. Open Software Update and install the recommended updates.
    7. If you are planning to sell or give your computer away, then do the following: After you reformat your hard drive and reinstall Snow Leopard, the computer restarts to a Welcome screen. To leave the Mac in an OOTB (Out Of The Box) state, don't continue with the setup. Instead, press Command and Q keys to shut down the computer. The Setup Assistant will guide the new owner through the setup process after he/she turns on the computer.
    8. Download and install Mac OS X 10.6.8 Update Combo v1.1. if needed. It is not needed if you are selling or giving away the computer.
    9. Download El Capitan from the App Store and install it.
  • by Pantherzone2012,

    Pantherzone2012 Pantherzone2012 Jul 30, 2016 5:25 PM in response to Toghrul Guliyev
    Level 1 (4 points)
    Jul 30, 2016 5:25 PM in response to Toghrul Guliyev

    Currently, Apple is working on it. I already sent them the log of my installation that ends with my error to Apple and they are looking at the Internet Recovery Server to see if there is a glitch or a bug. I am not an expert, but it is my assumptation of the problem Apple is having right now with the latest OS X.