Apple Music deleted all my songs :(

I Have an iPhone 6 and just tried to listen to music on the Apple Music app and realized all my music was gone! COMPLETely GONE!!! its just two playlist I had but they are EMPTY. Please how can I restore my music. I stopped using Spotify because I trusted Apple. I had offline somgs and they are gone too. I'm thinking to stop paying for this and going back to Spotify. If anyone can help me????


C

iPhone 6, iOS 9.3.2, Apple Music

Posted on Jun 7, 2016 10:37 PM

Reply
30 replies

Dec 30, 2017 2:28 PM in response to Cesarion

I don’t know if this can help you, but i had the same problem as some of my music just disappeared but some of them were still in my iphone. I went to the itunes store to an album that i bought and that some of the songs from there were disappeared and i clicked on those ones and ii had the message of the explicit language that was turn on and so turning in off made the songs appeared in the music app.

Hope this help and sorry for my english!

Dec 30, 2017 8:44 PM in response to stuckboss

Hi Stuckboss,


I'm not sure the full picture is understood. Turning on iCloud music library proceeds to delete tracks on your device if they were not purchased through Apple. I think the intent is to give "the best quality" tracks from what IS avail on Apple Music, and "conveniently" keep it in the cloud. However, there is much that is not available on iTunes. Personally, I have been ripping my extensive CD collection for many years, and have many albums recorded by friends and local bands, as well as many audio classes.


In turning on iCloud Lib, it deletes many of these tracks. Period. No warning, no nothing.


Separately, I pay monthly for Apple Music. In previous incarnations of Apple Music (iOS 9 era), iCloud Lib was not required to save songs locally. It was more like Spotify. Nice to stream and discover new music. However, if I want to download a song or album or playlist to my device – call me crazy, but continually streaming over limited data adds up $$$ – I must enable iCloud Lib. This is actually how I discovered the deleting issue.


So, given the current situation, I must choose to use more data to stream, or lose my local library if I want to save.


Not really a fair choice.


Please see my earlier post for other details Re: Apple Music deleted all my songs User uploaded file

May 23, 2017 12:45 PM in response to stuckboss

Hi Cessarion... or anyone with an answer. I have a similar issue.


I have an extensive music library, with many playlists built over the years - been ripping my own CDs since before first version of iTunes. I listen to a wide range of music, and much of it is NOT available on Apple Music, especially recordings of friend's music, etc. I've created many playlists on my Mac, and sync my music through playlists (manual and "smart") to my iOS devices.


Issue #1: I subscribed to Apple Music in iOS 8 or 9 (before iCloud Music Library) and had the ability to download songs or albums to my device. Loading files to my iOS devices or to my Mac now requires iCloud Music Library. So i turned it on on my iPhone, which led to...


Issue #2: It appears that whatever tracks on my phone that are not available on Apple Music were erased from my phone. I was in shock: empty playlists!! I then made matters worse by connecting my phone to my Mac, thinking they would be restored. On the contrary, the playlists were then emptied on my Mac!! So much of my hard work of the years, gone!!


So, can someone please confirm that my logic is correct: turning on iCloud Music Library will remove tracks that are not avail on Apple Music (#2), and that there is no way to download (keep) a song/album for offline listening without enabling iCloud Music (#1)? Anyone know of a workaround for either issue?


Thank you!


D

Jun 8, 2016 2:36 PM in response to Cesarion

Hello Cesarion,

I know how important getting your music back on your iPhone is to you!

I would start with making sure both Apple Music and iCloud Music Library are turned on in Settings > Music, as both of those are needed to see all your music, not just Apple Music. Here is more info about how Apple Music and iCloud Music Library work.

Thank you for using the Apple Support Communities.

Jul 6, 2017 6:38 PM in response to Cesarion

I Have an iPhone 6 and just tried to listen to music on the Apple Music app and realized all my music was gone! COMPLETely GONE!!! its just two playlist I had but they are EMPTY. Please how can I restore my music. I stopped using Spotify because I trusted Apple. I had offline somgs and they are gone too. I'm thinking to stop paying for this and going back to Spotify. If anyone can help me????

May 11, 2017 9:38 AM in response to stuckboss

Just found out that Apple also deleted all of the music stored on my phone. I no longer used icloud because they deleted ALL OF MY STUFF on it, too (ask me how that happened!) After being a lifelong Apple devotee, I'm so angry I can barely stand it. NEVER again will I buy another apple product. I hope people start to realize how they're getting ripped off and the company tanks.

Let's see if this makes it onto the comment board.

Apr 2, 2017 11:11 AM in response to Cesarion

Just happened to me again. Replaced with the 3 free month subscription to Apple Music offer AGAIN!! Even though I had it turned off. At this point it really can't be "accidental". Every time I end up losing some songs. Ironically, the songs I lose most are those purchased from iTunes!!!! Really this is ridiculous. If people own music Apple, you have no right under any circumstances to delete it without very overt permission. I don't want your subscription, stop trying to force me to use it.

Jun 8, 2016 7:20 PM in response to stuckboss

Hey stuckboss,


THank you for your response. I did what you said and apparently it was going to work because when I entered Apple music app earlier today it said "Loading your music library" but didn't do nothing and after 5 minutes it said "It has not been possible to load your library, please go to settings and turn on iCloud Music Library"....I did it like 5 times and never worked, so I didn't try it anymore. BUT!!!!!!! While I was replying to your answer I decided to look one more time and IT WORKED!!!!!!!! All my songs, playlist and offline music is there!!!!!!!!!!!!! Jajajajajajajaja I'm complete again! Thank you so much for your help!!!!


Un abrazo!!


C

Jun 29, 2016 2:49 PM in response to Charles Cunningham

I don't use Apple music so turning it on is useless.All my music was downloaded directly to my phone so I don't have to use wifi or data! This is the same reason I don't use cloud music. Also the BIG question is WHY is my music getting deleted? It;s great that a solution is offered to fix the problem but now please offer an explanation as to what is causing this to happen. It is not the first time this has happened either. This is very frustrating.

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Apple Music deleted all my songs :(

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