My emojis are not there?!

Hi, I have some screenshots down below but my emojis are not showing. On airdrop etc it has a square box with a question mark in it.


https://gyazo.com/201fdfbc9bfbe03f9fe7d47685fe7085

https://gyazo.com/658c5786b1cfe64925ff4851b2bcae6c


There is no point putting 5 of the same screen shots so there is 2 ^^


and this is the question mark in a box

https://gyazo.com/72c00fdb84ea86284042d4a6eea70fe0


Plz reply ASAP this is soooo annoying


thanks

jacob

MacBook Air, OS X El Capitan (10.11.5), 13" made in 2014

Posted on Jun 7, 2016 10:35 PM

Reply
3 replies

Jun 8, 2016 3:02 PM in response to JacobHelps

Hello JacobHelps,


Thanks for asking your question here in the Apple Communities. I'd definitely want to have access to all the emojis, too.


The first thing we want to try is to see if the emojis show in Safe Mode or a Test User. This should resolve the issue, but if it does not, and the emojis show in either Safe Mode or the Test User, then there is information in the articles provided below to assist further. Lastly, you can always make a backup, format the drive which erases everything, and restore a new version of the operating system. If the emojis are back, then you can migrate the data back in.


Try safe mode if your Mac doesn‘t finish starting up

How to test an issue in another user account on your Mac

How to reinstall OS X on your Mac

Move your content to a new Mac Follow the section "Use Migration Assistant"


Cheers.

Jun 13, 2016 9:00 AM in response to JacobHelps

Hey JacobHelps,


Thanks for continuing the troubleshooting here. At this point, we need to ensure all your personal data is safe. Use this article to make a Time Machine backup to an external drive: Mac Basics: Time Machine backs up your Mac.


Then, format your hard drive through OS X Recovery, and reinstall a brand new version of OS X. This article will help: Erase your drive and install OS X.


This must be done through OS X Recovery. Then, set up the Mac like it was new. Do not restore from your backup yet. Test if the emojis are back. If they are, you will then have to migrate your data back.


Cheers.

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My emojis are not there?!

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