xjudith
Level 1 (4 points)
iPhone

Q: apple ID child does not send request


My daughter has an own Apple ID. If she wants to buy an app, a request is sent to my Phone for permission. It worked for a few weeks. Now I don't receive the requests anymore. What is wrong?

iPhone 6s, iOS 9.3.2, daughter iPhone 5S

Posted on Jun 8, 2016 12:04 AM

by D.Cohen,Apple recommended
D.Cohen D.Cohen
Level 6 (8,424 points)
Desktops
A:

Hi. Have you checked if all the options are on? This article should help you Request and make purchases with Ask to Buy - Apple Support

Posted on Jun 8, 2016 12:14 AM

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xjudith

Q: apple ID child does not send request

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  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Jun 8, 2016 12:14 AM in response to xjudith
    Level 6 (8,424 points)
    Desktops
    Jun 8, 2016 12:14 AM in response to xjudith

    Hi. Have you checked if all the options are on? This article should help you Request and make purchases with Ask to Buy - Apple Support

  • by xjudith,

    xjudith xjudith Jun 8, 2016 2:11 AM in response to D.Cohen
    Level 1 (4 points)
    iPhone
    Jun 8, 2016 2:11 AM in response to D.Cohen

    Yes, all the options are on. I still don't get a notification when my daughter wants to buy an app. She does sent it, but I dont get it.

  • by D.Cohen,Apple recommended

    D.Cohen D.Cohen Jun 8, 2016 3:11 AM in response to xjudith
    Level 6 (8,424 points)
    Desktops
    Jun 8, 2016 3:11 AM in response to xjudith

    Make sure if both iPhones are updated to the latest iOS version as it can be the reason of missing notifications. This information may also help you Get help using Ask to Buy - Apple Support

  • by BBoiss,

    BBoiss BBoiss Jun 9, 2016 9:21 AM in response to xjudith
    Level 4 (1,404 points)
    Apple Music
    Jun 9, 2016 9:21 AM in response to xjudith

    xjudith wrote:

     


    My daughter has an own Apple ID. If she wants to buy an app, a request is sent to my Phone for permission. It worked for a few weeks. Now I don't receive the requests anymore. What is wrong?

    If after checking that your settings for this have not been toggled off somehow, your next step will be to Contact Apple for support and service - Apple Support.

    The specific issue of "Ask to Buy" not engaging when the setting is enabled and Family Sharing has already been setup and working is worked on by iTunes Support. When calling in, you will speak with someone in iOS Support who will need to verify your ownership of the account in question, and then they will need to connect you with someone in the iTunes department to correct this. Assisting with the setup of Family Sharing is supported by those who support the iPhone. Assisting with troubleshooting of purchases in relation to Ask to Buy is solely managed by iTunes representatives. I stress this, because sometimes advisors can be overly ambitious in their problem solving, and cause you to waste unneeded time.