Command r is used for many things, but now every time I enter that command in any application it just opens the Contacts application. I don't have any idea what caused this behavior or how to stop it. I have looked under the shortcuts tab in Keyboard System Preferences, but don't see anything that could explain this.
Frustrated, hope someone can help!
MacBook Pro, Mac OS X (10.6.8)
Did you try System Preferences/Keyboard/Shortcuts/Restore Defaults?
Thanks, but I just checked Restore Defaults, and closed System Preferences, but it is still misbehaving.
I Restored Defaults again and restarted the computer, still Command R opens the "Contacts" application.
So I can't do:
Command R to reply in Mail
Command R to reload a webpage in Safari
Command R receive a payment in QuickBooks
Can anyone suggest something else to try?
John M
Download Etrecheck and post the report here. It is possible you have an application mapping the keyboard shortcuts. The Etrecheck report will help us figure it out.
EtreCheck version: 2.9.12 (265)
Report generated 2016-06-21 16:48:23
Download EtreCheck from https://etrecheck.com
Runtime 1:38
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
keyboard shortcut
Hardware Information:ⓘ
MacBook Pro (15-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,1
1 2.6 GHz Intel Core i7 CPU: 4-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 192
Video Information:ⓘ
Intel HD Graphics 4000
NVIDIA GeForce GT 650M - VRAM: 1024 MB
Color LCD 1440 x 900
System Software:ⓘ
OS X Mavericks 10.9.5 (13F1808) - Time since boot: about 8 days
Disk Information:ⓘ
M4-CT512M4SSD1 disk0 : (512.11 GB) (Solid State - TRIM: No)
EFI (disk0s1) <not mounted> : 210 MB
MBP System SSD (disk0s2) / : 511.25 GB (250.26 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
ST2000LM003 HN-M201RAD disk1 : (2 TB) (Rotational)
EFI (disk1s1) <not mounted> : 210 MB
Data HD (disk1s2) /Volumes/Data HD : 1.92 TB (1.07 TB free)
System 10.8 (disk1s3) /Volumes/System 10.8 : 83.40 GB (38.35 GB free)
USB Information:ⓘ
Western Digital My Passport 0827 3 TB
disk2s1 (disk2s1) <not mounted> : 262 KB
MBP System BK (disk2s3) /Volumes/MBP System BK : 500.09 GB (248.44 GB free)
Data BK (disk2s5) /Volumes/Data BK : 1.91 TB (1.06 TB free)
Video BK (disk2s7) /Volumes/Video BK : 594.64 GB (592.43 GB free)
Apple, Inc. Keyboard Hub
Apple, Inc Apple Keyboard
SIGMACHIP Usb Mouse
Apple Inc. FaceTime HD Camera (Built-in)
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Thunderbolt Information:ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper:ⓘ
Mac App Store and identified developers
Kernel Extensions:ⓘ
/System/Library/Extensions
[not loaded] com.SiliconImage.driver.Si3132 (1.2.5 - 2016-06-07) [Support]
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0 - 2016-06-07) [Support]
[not loaded] com.sony.driver.prs2 (1.0.3d1 - 2016-06-07) [Support]
/System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns
[not loaded] com.kensington.mouseworks.driver.ADBID32Mouse (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID4Mouse (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.USBMouseX1 (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouse (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.driver.VirtualMouseX1 (3.0 - 2010-03-23) [Support]
[not loaded] com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0 - 2010-03-23) [Support]
Startup Items:ⓘ
SiCoreService: Path: /Library/StartupItems/SiCoreService
Startup items are obsolete in OS X Yosemite
System Launch Agents:ⓘ
[not loaded] 4 Apple tasks
[loaded] 135 Apple tasks
[running] 45 Apple tasks
System Launch Daemons:ⓘ
[not loaded] 50 Apple tasks
[loaded] 132 Apple tasks
[running] 67 Apple tasks
Launch Agents:ⓘ
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-04-13) [Support]
[loaded] com.google.keystone.agent.plist (2016-03-01) [Support]
[running] com.hp.StatusMonitor.plist (2014-01-15) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2015-01-12) [Support]
[not loaded] com.sony.ReaderDesktop.RunReaderDesktop.plist (2014-04-28) [Support]
Launch Daemons:ⓘ
[failed] com.adobe.fpsaud.plist (2016-04-15) [Support]
[loaded] com.adobe.versioncueCS3.plist (2014-03-11) [Support]
[loaded] com.google.keystone.daemon.plist (2016-03-01) [Support]
[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-02) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2015-01-12) [Support]
[loaded] com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]
User Launch Agents:ⓘ
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-12-20) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-03-29) [Support]
[loaded] com.adobe.ARM.[...].plist (2014-06-10) [Support]
[running] com.akamai.single-user-client.plist (2015-09-23) [Support]
[running] com.c-command.SpamSieve.LaunchAgent.plist (2016-06-15) [Support]
[loaded] com.facebook.videochat.[redacted].plist (2014-08-09) [Support]
User Login Items:ⓘ
iSyncr Application (/Applications/iSyncr.app)
Default Folder X Helper Application (~/Library/PreferencePanes/Default Folder X.prefPane/Contents/Resources/Default Folder X Helper.app)
MaxMenus Application (~/Library/PreferencePanes/MaxMenus.prefPane/Contents/Resources/MaxMenus.app)
TypeIt4Me Application Hidden (/Applications/Utilities/Type it 4 me/TypeIt4Me 5/TypeIt4Me.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
Audio Hijack 3 Schedule Helper Application Hidden (/Library/Application Support/Audio Hijack/Audio Hijack 3 Schedule Helper.app)
Android File Transfer Agent Application (~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
readerAppHelper Application Hidden (/Applications/Reader.app/Contents/Resources/readerAppHelper.app)
Verizon Wireless Software Utility Application for Android Application Hidden (~/Verizon Software Update/Verizon Wireless Software Utility Application for Android.app)
MouseWorks Background Application (/Library/PreferencePanes/MouseWorks.prefPane/Contents/Resources/Support/MouseW orks Background.app)
hpStatusAlert Application (/Library/Printers/hp/Utilities/HP Printer Monitor.app/Contents/Resources/hpStatusAlert.app)
Other Apps:ⓘ
[loaded] 0x7f9572d0b2a0.mach_init.Inspector
[running] [0x0-0x15b15b].com.c-command.SpamSieve
[running] [0x0-0x15c15c].com.c-command.SpamSieveHelper
[running] [0x0-0x3ad3ad].com.etresoft.EtreCheck
[running] [0x0-0xd80d8].com.adobe.ARM
[running] com.Growl.GrowlHelperApp.127984
[running] com.JRTStudio.iSyncrWiFi.146640
[running] com.adobe.Acrobat.Pro.13584
[running] com.adobe.InDesign.10592
[running] com.adobe.PDApp.AAMUpdatesNotifier.54240.390366B3-DA66-423B-AB19-0E4CA7AD14E2
[running] com.adobe.Photoshop.10768
[running] com.eltima.SyncMatePerformer.93664
[running] com.eltima.SyncMateService
[running] com.extensis.SuitcaseFusion2.10416
[running] com.google.android.mtpagent.119536
[running] com.hp.hpStatusAlert.88912
[running] com.intuit.QuickBooks2011.14112
[running] com.intuit.quicken.14464
[running] com.microsoft.Office365Service.50544
[running] com.microsoft.Word.12704
[running] com.microsoft.autoupdate.fba.66736
[running] com.phildow.journler.108096
[running] com.proteron.maxmenus.67440
[running] com.rogueamoeba.audiohijack3.schedulehelper.82752
[running] com.samsung.Verizon-Wireless-Software-Utility-Application-for-Android.110736
[running] com.sony.ebook.readerapphelper.142240
[running] com.stclairsoft.DefaultFolderX.helper.103344
[running] com.typeit4me.TypeIt4MeMenu.64096
[running] net.sf.Jumpcut.38752
[running] org.videolan.vlc.36288
[loaded] 541 Apple tasks
[running] 547 Apple tasks
Internet Plug-ins:ⓘ
Google Earth Web Plug-in: 7.1 (2013-10-07) [Support]
Default Browser: 537 - SDK 10.9 (2014-10-10)
Flip4Mac WMV Plugin: 2.4.4.2 (2014-01-24) [Support]
OfficeLiveBrowserPlugin: 12.2.3 (2009-10-19) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-01-19) [Support]
FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]
Silverlight: 4.0.60531.0 (2011-10-29) [Support]
QuickTime Plugin: 7.7.3 (2016-05-26)
Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) Outdated! Update
iPhotoPhotocast: 7.0 (2012-10-13)
SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-06-01) [Support]
AdobePDFViewer: 8.0.0 (2014-03-11) [Support]
CANONiMAGEGATEWAYDL: 3.1.0.2 (2009-09-09) [Support]
JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-22) Check version
User internet Plug-ins:ⓘ
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
RealPlayer Plugin: Unknown
3rd Party Preference Panes:ⓘ
Adobe Version Cue CS3 (2014-03-11) [Support]
BDSPrefPane (2010-03-23) [Support]
Akamai NetSession Preferences (2015-09-23) [Support]
Default Folder X (2015-09-22) [Support]
Flash Player (2016-04-15) [Support]
Flip4Mac WMV (2012-05-15) [Support]
Growl (2011-05-27) [Support]
Java (2016-04-22) [Support]
MaxMenus (2010-07-27) [Support]
Kensington MouseWorks (2010-03-23) [Support]
SmartSleep (2009-10-22) [Support]
Suitcase Fusion 2 Core (2009-12-16) [Support]
Universal Type Core (2011-04-02) [Support]
Time Machine:ⓘ
Time Machine not configured!
Top Processes by CPU:ⓘ
24% FileStatsAgent
16% Mail
7% kernel_task
2% WindowServer
2% fontd
Top Processes by Memory:ⓘ
1.21 GB kernel_task
1.06 GB com.apple.WebKit.WebContent(9)
295 MB WindowServer
262 MB Safari
197 MB softwareupdated
Virtual Memory Information:ⓘ
8.03 GB Free RAM
6.92 GB Used RAM (2.18 GB Cached)
19 MB Swap Used
Try going to System Preferences/Users & Groups and remove TypeIt4Me from your login items. Log out and then back in. Any change?
Eric,
Thanks, however after logging in without TypIt4Me the spurious keyboard shortcut is still active.
John
You are welcome.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
It may be "MaxMenus" that's causing the shortcut not to work. MaxMenus can be configured to open certain apps upon keyboard shortcuts. Unless you really need this software, you should uninstall it. First, go to the Users & Groups pane of System Prefs, and click on Login Items. Remove MaxMenus from it. It may be, at this point, a smart choice to remove any other login items you don't recognize/need. Now click show all to see all of your preference panes. Right click, or click whilst holding control, on the Max Menus icon. Select remove. Navigate to the Applications folder and move MaxMenus to the trash. Empty the trash. Do a full restart, and if the problem still occurs, post another Etrecheck report. I hope I can help!
The offending ""Hot Key" was right there in the MaxMemus preferences; deleting it solves the problem. I don't know how it got there without my intention, but I'm glad I don't have to trash MaxMenus because I really like having the extra menus.
Thank you!
Eric,
Thanks, fortunately I didn't have to follow the safe mode option, but I will save the instructions in case I need them in the future.
You are welcome. Glad you got it fixed.
You're welcome! I'm glad I could help.
"Command r" keyboard shortcut has been hijacked
