Skipping first second of songs

Question

Level 1

11 points

Skipping first second of songs

Hi

This is something I've noticed since updating my Apple Music with the latest update, it seems to skip the first second of every song. It's strange because if I am listening to a song and rewind it to the start, it will play from the very start of the song as it should.

It may not sound a huge deal but it is especially annoying when listening to an album that has smooth transitions into each song as it just ends up sounding like its jumped forward (well, which it has).

I've reinstalled the app hoping it would solve it (losing all my downloaded music in the process), but the same problem persists.

Any thoughts?

Thanks

John

Posted on Jun 8, 2016 11:08 AM

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Answer 1

jdo_apple

Community Specialist

Jun 9, 2016 9:27 AM in response to Nastynas77

Hello Nastynas77,

I know that having the first seconds of songs not play in Apple Music on Android is not the Apple experience you expect. Don't worry, I'll do everything I can to help you!

Thanks for the info on your issue and the troubleshooting steps you have tried, that really helps. Our next step is to have you follow the steps in this article in the order listed:

Get help with the beta of Apple Music on Android

Thank you for using the Apple Support Communities.

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Answer 2

tim_135

Community Specialist

Jun 9, 2016 1:27 PM in response to Nastynas77

Thanks for replying with that additional info, it really helps! Since you have done the steps in the troubleshooting article I mentioned, our next step is to get our iTunes Store support team involved, as they have specific resources and tools for Apple Music on Android issues.

Please click this link to get started: Contact Apple Support

Cheers!

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Answer 3

Nastynas77 Author

Level 1

11 points

Jun 9, 2016 12:58 PM in response to jdo_apple

Thanks for the reply.

I've tried all the steps in the article and still no luck! It can't be only me surely, I mean I've already uninstalled it and reinstalled it.

It happens on every song, ones I've downloaded and ones I haven't. My only thought is that it might be buffering for a second every time and that's what causes it to miss the first second, which might explain why if I rewind a song I'm already playing to the start then it plays fine as it's already buffered.

The frustrating thing is it only seemed to start doing it once I downloaded the latest update, it was working fine before.

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Answer 4

egomania

Level 1

9 points

Jul 8, 2016 7:32 AM in response to Nastynas77

The same thing happens for me too :/

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Answer 5

Jul 12, 2016 11:12 AM in response to Nastynas77

Apple just released an updated beta version of Apple Music on Android a few days ago and it fixes this issue.

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