Greetings,
I just had my battery and logic board changed at the apple store and since then I cannot sign in imessage. I get the following error: An error occurred during activation. Try again. I tried resetting the NVRAM but I still get the error. My internet connection is fine, my email works.
Thank you for your help.
Hi,
You can't.
The actual numbers of people effected by this are relatively small compared to the total numbers of people that have had Messages since it's inception.
Whilst Apple are aware of the issue there does not seem to be any clues as to why this security feature becomes over zealous and gets you locked out.
It does not seem to be a particular Model, or OS X version or Combo therefore or type of Apple ID.
This User Tip When the iMessages account will not Login includes the check s you can make and the process you have to go through when contacting Apple Support, which in itself can be long winded and frustrating.
8:04 pm Friday; July 14, 2017
HI,
Open the About this Mac item from the Apple Icon Menu top left.
In the Overview tab the Serial Number should show.
If it does not iMessages will not work (the reset of the app does just not that account)
Get back to the repairer and have it put back on the logic board (it's supposed to be part of the process)
If one is there check it matches what is on your Mac (Back, Bottom or Battery Compartment)
If it is "wrong" then get it changed.
There is a chance that this has also blocked the Apple ID's use for iMessages by that computer at the iMessages servers.
The Serial Number is used to provide a device specific login.
IF it does not work after correcting or getting the Serial Number unto the Logic Board you will have to contact Apple Support (Same as Apple Care).
Once you have explained it is an Apple ID issue it should be free to Fix. That does not mean that the Level 1 person you speak to knows what to do (they Are Script Led for Apple care issues)
Politely ask to speak to someone higher.
Even then they may insist on data gathering and hoop jumping.
Based on others who have replied it is now getting the Engineers involved (the issue happens separately from the Logic Board issue)
Insist the Server is reset regarding your Mac's use of the Apple ID.
Updating or Upgrading does not work and neither does a Reinstall.
Even then they may tell you it will take days for a reset to filter through.
8:43 pm Friday; June 10, 2016
Thank you Ralph. My serial number is correct, I guest I need to contact apple support then. Thanks for your assistance.
Kunal
Understood.
I look forward to you posting back with any info about how the process of dealing with Apple Support over this issue has gone.
9:03 pm Sunday; June 12, 2016
Hi Ralph.
You were right! The apple server was blocking my account from this Mac specifically. I had to send them some log files and they fixed it. Thank you so much for pointing me in the right direction.
Kind regards,
Kunal
Hi,
You are welcome.
for the
Points.
7:12 pm Friday; June 17, 2016
**** I want to fix this myself. Why can't I use the software I paid for?
<Edited by Host>
Unable to sign in imessage: An error occurred during activation. Try again.
