Anastasia.Vanderbilt
Level 1 (8 points)
Mac OS X

Q: MacBook Pro won't fresh install El Capitan

Booted up using (option+r) and erased my hard drive using disk utility. Went back to the menu to install OS X. I enter my apple account info and it starts downloading. About 5 minutes into it a get an error message and to try again. This has happened 5+ times. Help!!!

MacBook Pro, OS X El Capitan (10.11.5)

Posted on Jun 8, 2016 2:43 PM

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Anastasia.Vanderbilt

Q: MacBook Pro won't fresh install El Capitan

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  • by Starr.C,

    Starr.C Starr.C Jun 9, 2016 8:46 AM in response to Anastasia.Vanderbilt
    Community Specialists
    Jun 9, 2016 8:46 AM in response to Anastasia.Vanderbilt

    Hi there Anastasia.Vanderbilt!

     

    Thank you for using Apple Support Communities.  It sounds like you're having issues installing El Capitan through Internet Recovery.  I know how much you want to get your Mac up and running again.  Without knowing the error message I can still offer these articles to assist you.

     

    Upgrade to OS X El Capitan

     

    OS X: About OS X Recovery

     

    If Internet Recovery doesn't work via Wi-Fi, try connecting your Mac to the internet via ethernet.  You can also try Internet Recovery at a friend's house, an internet cafe, or at your local Apple Store. 

     

    Best wishes with the installation.