gerald c
Level 1 (5 points)
Mac OS X

Q: How do I stop Ei Captain from asking for my AOL password all day long

El Captain keeps asking for my AOL password. I have reset the password a dozen times today. I have uninstalled and re-installed AOL. nothing works for me.

Mac Pro, iOS 5.0.1

Posted on Jun 8, 2016 2:24 PM

by AppleJen77,Solvedanswer
AppleJen77 AppleJen77
Community Specialists
A:

Hey gerald_c!

 

Thanks for asking your question at the Apple Support Communities.  I like to keep my Mail synced to my app on my Mac as well, so I can understand keeping it working properly. Check out this article:

 

 If Mail on your Mac keeps asking for your password. 

 

Your email provider may reject your password for several reasons, including:

  • You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on this device.
  • Your email provider needs you to update or reset your password for security reasons. For example, if you turned on Google’s two-step verification, your Gmail account in Mail now requires the appropriate app password.
  • Your email provider deactivated or suspended your account. Contact your email provider for help.

 

Also, check to see if you can log into the AOL website directly with the password and see if the issue is happening.

 

Have a great day!

Posted on Jun 9, 2016 9:27 AM

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gerald c

Q: How do I stop Ei Captain from asking for my AOL password all day long

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  • Helpful answers

  • by AppleJen77,Solvedanswer

    AppleJen77 AppleJen77 Jun 9, 2016 9:27 AM in response to gerald c
    Community Specialists
    Jun 9, 2016 9:27 AM in response to gerald c

    Hey gerald_c!

     

    Thanks for asking your question at the Apple Support Communities.  I like to keep my Mail synced to my app on my Mac as well, so I can understand keeping it working properly. Check out this article:

     

     If Mail on your Mac keeps asking for your password. 

     

    Your email provider may reject your password for several reasons, including:

    • You're not using your current email password. If you updated the password on another device, make sure that you're using the same password on this device.
    • Your email provider needs you to update or reset your password for security reasons. For example, if you turned on Google’s two-step verification, your Gmail account in Mail now requires the appropriate app password.
    • Your email provider deactivated or suspended your account. Contact your email provider for help.

     

    Also, check to see if you can log into the AOL website directly with the password and see if the issue is happening.

     

    Have a great day!

  • by gerald c,

    gerald c gerald c Jun 9, 2016 1:14 PM in response to AppleJen77
    Level 1 (5 points)
    Mac OS X
    Jun 9, 2016 1:14 PM in response to AppleJen77

    Logging in directly to AOL and not logging in to internet connections seems to have resolved my problem.

     

         Thanks

  • by JorisG,

    JorisG JorisG Jun 10, 2016 4:48 PM in response to gerald c
    Level 1 (4 points)
    Desktops
    Jun 10, 2016 4:48 PM in response to gerald c

    Hi Gerald, can you specify what you exactly did to resolve this problem? I have the same issue with Hotmail.

    Many thanks!

     

    Best regards,

    Joris