My 6 month Apple Watch has stopped charging and will not force restart.

My 6 month Apple Watch has stopped charging and will not force restart.

Apple Watch

Posted on Jun 8, 2016 3:07 PM

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2 replies

Jun 8, 2016 3:38 PM in response to Ledcat96

Hi


Try the following steps:


Charge your watch for around 2.5 hours, making sure that you follow the charging instructions here:


Check your battery and charge your Apple Watch - Apple Support


After charging, if your watch has not already restarted automatically:


- Try restarting it (by pressing and holding the side button until you see the Apple logo).

- If it still doesn't start, next try force restarting it again: press and hold both the side button and Digital Crown for around 10 seconds, until you see the logo.


If the issue persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your watch checked under warranty:


Contact - Official Apple Support

https://twitter.com/applesupport


More information:

If your Apple Watch doesn't respond or won't turn on - Apple Support

Jun 8, 2016 3:45 PM in response to Ledcat96

When charging your watch, check that:


  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:

    Some watch docks, stands, cases or protectors might hinder this.

  • If you are charging your watch by plugging into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is fully pushed into the power outlet.
    • Try using different adapters from the following:
      • The genuine Apple USB Power Adapter that was supplied with the watch, or;
      • A genuine Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
      • An Apple-certified (MFi) third-party 5W USB power adapter.
    • Try using a different power outlet (one that is known to be working properly).
    • If no other suitable power adapters are available, try instead charging via a USB port.
  • If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).


More information:

Check your battery and charge your Apple Watch - Apple Support

If your Apple Watch won't charge or it won't turn on - Apple Support

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My 6 month Apple Watch has stopped charging and will not force restart.

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