My son went to a website and all these nasty web ads popped up and the screen said we have some Trojan virus or malware thing. Nothing will turn off and I can't close Safari. I'm not tech savvy and my husband is out of town. Please help!

Question

Level 1

8 points

My son went to a website and all these nasty web ads popped up and the screen said we have some Trojan virus or malware thing. Nothing will turn off and I can't close Safari. I'm not tech savvy and my husband is out of town. Please help!

iMac, Mac OS X (10.7.5)

Posted on Jun 8, 2016 6:49 PM

Reply

Answer 1

Best reply

macjack

Level 10

111,168 points

Jun 8, 2016 7:47 PM in response to Mommazee

Force Quit Safari ( command + option + esc keys). Then restart Safari holding the Shift key.

Reply

Answer 2

John Galt

Level 10

141,060 points

Jun 8, 2016 7:46 PM in response to Mommazee

Please read Phony "tech support" / "ransomware" popups and web pages for a description of, and the solution, to, this common scam.

Reply

Answer 3

Mommazee Author

Level 1

8 points

Jun 8, 2016 7:15 PM in response to macjack

Thank you soooo much!!!!

Reply

Answer 4

macjack

Level 10

111,168 points

Jun 8, 2016 7:35 PM in response to Mommazee

You're welcome. Have a look at John's User Tip, it can save most worries.

Reply

Answer 5

Mommazee Author

Level 1

8 points

Jun 8, 2016 7:48 PM in response to John Galt

Thank you for helping us! Have a great night!

Reply

Answer 6

Dec 26, 2016 12:53 PM in response to macjack

Walk me through this please

Reply