Missing Podcast Episodes in iTunes Store

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Missing Podcast Episodes in iTunes Store

My Feed: http://feeds.feedburner.com/providenceaustin/sermons

I manage our church's podcast, and I am having a problem with some missing episodes. I checked my feed for any errors, but I didn't find any, and the episodes are only missing through the iTunes store (they appear if you just look at the feed itself or if you pull up the feed using another podcast client). But many of our users go through iTunes, so I would like to figure out what the issue is.

So far, I have noticed two missing episodes in the past few months. They are both from the same itunes:author (we have multiple authors on our feed), which is the only similarity I have noticed. But there are successfully posted episodes from that author. Other than that, I am not sure what is going on. The episodes in question are the most recent episode from this past Sunday, June 5, 2016. And the other is from March 20, 2016.

Any help would be much appreciated.

iTunes-OTHER, Windows 7

Posted on Jun 8, 2016 6:57 PM

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Answer 1

Jun 13, 2016 10:50 AM in response to kendal_haug

You've probably fallen over an intermittent bug in the Store where some episodes fail to appear, although all the episodes appear when subscribing. Go to Podcasts Connect, sign in, select your podcast and click 'Refresh Feed'. Give it time - the Store may take a day or two to update. If it doesn't work, contact Support and ask for a re-index: that may solve it. Go to https://itunespartner.apple.com/en/podcasts/overview and click the 'Contact Us' link at the bottom of the page.

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