-
All replies
-
Helpful answers
-
Jun 9, 2016 6:26 AM in response to salfromden-haagby Ingo2711,Probably apps running in the background are causing this, sometimes Mail get's stuck connecting to the mail server, or some social media app like Facebook can also be a reason for prolonged background activity. For other users, logging out of iCloud and logging in again after a restart solved the battery drain.
Try to force restart the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.
If this does not help, setting it up as new device would be the next step:
How to erase your iOS device and then set it up as a new device or restore it from backups
Did you already visit an Apple Authorized Service Provider and let them check the battery? Depending on the age and use of the phone, it might be time to get it replaced. As Apple does not sell spare parts for the iPhone, you should Apple let replace the battery. Your carrier might also be authorized by Apple to do that.
Service Answer Center - iPhone
Find an Apple Authorized Service Provider
Maybe also take a look at this page about battery drainage
-
Jun 9, 2016 6:29 AM in response to salfromden-haagby thunderzzz,Hi. You may try some battery saving tips in this article:
-
Jun 9, 2016 8:19 AM in response to thunderzzzby salfromden-haag,thanks i dit it al its really the battery.
Problem is that the Apple Authorized Service Provider chanced the battery two times wen the new battery is in he wont charge or start up the dit it with a few battery`s then the checked the new battery`s the where fine wen the putt back the old battery the foon charge strait away or starts up so how come there cant be a new battery in there or why will he not charge it .
dit the chance something on the connection ?
New battery just wont work ?
greetings
-
Jun 9, 2016 8:49 AM in response to salfromden-haagby Ingo2711,An Authorized Apple Service Provider should be able to replace the old battery with a new, working one.
If they can not do that, either your phone has a hardware problem, or they are having technical difficulties. An Authorized Apple Service Provider should also be able to diagnose the phone and tell you what the problem might be