asebastian11

Q: my earphones broke after 5 days, can Apple Store give me new ones?

I was just listening to music and as I pulled out my earphones, the metal bit came off and parts of it stayed in the hole in my phone. i only got my iPhone 6S+ 5 days ago. Can I get new earphones from Apple as it's not my fault they broke

iPhone 6 Plus, iOS 9.3.2

Posted on Jun 9, 2016 5:16 AM

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Q: my earphones broke after 5 days, can Apple Store give me new ones?

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  • by wegras,Apple recommended

    wegras wegras Jun 9, 2016 9:15 AM in response to asebastian11
    Level 6 (15,184 points)
    Wireless
    Jun 9, 2016 9:15 AM in response to asebastian11

    Take the phones and the iPhone  to an Apple Store genius bar

    They will determine whether the product is faulty or the damage is caused by mis-handling

    If faulty, I would imagine warranty would cover it