obin12

Level 1 (12 points)

iTunes

Q: i downloaded this set of music, but i cant sync it on my iphone

pls. help after i downloaded this set of music, i can play it on itunes but i cant sync it on my iphone it shows this error. pls. help thanks...

<Re-Titled by Host>

iPhone 5s, iOS 9.3.2, null

Posted on Jun 9, 2016 8:14 AM

I have this question too

Q: i downloaded this set of music, but i cant sync it on my iphone

All replies

Helpful answers

by Starr.C,

Starr.C Jun 10, 2016 8:47 AM in response to obin12
Community Specialists

Jun 10, 2016 8:47 AM in response to obin12

Greetings obin12,

From what I can gather, your iPhone and iTunes aren’t syncing and you're getting an error when you try.

Now I don't see the error in the screen shot. Could you provide me with what the error is telling you when you try to sync?

Also, this article may help you out in getting your sync started: Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB - Apple Support

Cheers
Reply options

Link to this post

by obin12,

obin12 Jun 13, 2016 5:52 PM in response to Starr.C
Level 1 (12 points)

iTunes

Jun 13, 2016 5:52 PM in response to Starr.C

Hi thanks for the reply. I am not getting any error message and my phone is perfectly syncing to my itunes app. The issue is when i sync the song it's grayed out and
i can't play it on my phone. take a look at the song AYO - CHRIS BROWN.
Reply options

Link to this post

by turingtest2,

turingtest2 Jun 13, 2016 5:58 PM in response to obin12
Level 10 (88,066 points)

Apple TV

Jun 13, 2016 5:58 PM in response to obin12
The following steps should help, assuming all of the content you want is in your library.
(If it isn't see Recover your iTunes library from your iPod or iOS device.)

Backup device.
Restore as a new device.
Restore the backup you made earlier.

tt2
Reply options

Link to this post

by obin12,

obin12 Jun 18, 2016 8:58 PM in response to turingtest2
Level 1 (12 points)

iTunes

Jun 18, 2016 8:58 PM in response to turingtest2

I DELETED ALL SONG AND SYNC IT BACK AND THIS HAPPENED PLS. HELP.
Reply options

Link to this post

by turingtest2,

turingtest2 Jun 19, 2016 2:33 AM in response to obin12
Level 10 (88,066 points)

Apple TV

Jun 19, 2016 2:33 AM in response to obin12

Sometimes deleting the songs and adding back works, but the particular set of steps of backing up, restoring as a new device, and then restoring the backup should be a more reliable fix.

tt2
Reply options

Link to this post