HT204187: If Mail on your Mac keeps asking for your password

Learn about If Mail on your Mac keeps asking for your password
Gil Dawson
Level 1 (89 points)
Mac OS X

Q: How can I reorder mailboxes in the Mail sidebar?

I cannot reorder mailboxes in the sidebar of Mail in El Capitan by dragging them.  Is there a new way to do this?

 

Dragging Mail's mailboxes in the sidebar to rearrange their order worked before I upgraded to El Capitan V10.11.5.  Now I simply cannot drag a mailbox in the Mail V9.3 sidebar.  I can select one, rename it, delete it, or create another one at any desired location using the drop-down list in the Create pop-up.  But I cannot drag a mailbox.

 

Could this be a bug or a MacOwner error?

 

--Gil

MacBook Pro, OS X El Capitan (10.11.5), Time Capsule Version 7.6.4

Posted on Jun 9, 2016 9:55 AM

by Glenn Leblanc,Solvedanswer
Glenn Leblanc Glenn Leblanc
Level 6 (11,011 points)
Mac OS X
A:

Yes I'm using 10.11.5. Still works for me. Select a mailbox, click & hold and drag where you want it under On My Mac.

 

Try this:

Quit Mail.

In the Finder, select Go, then Go to Folder. Copy and paste the path below and hit GO:

~/Library/Containers/com.apple.mail

Move the whole com.apple.mail folder to the Trash, and open Mail and test. If all goes well, you can empty the trash. You may need to re create your user settings.

Posted on Jun 9, 2016 1:01 PM

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Gil Dawson

Q: How can I reorder mailboxes in the Mail sidebar?

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  • Helpful answers

  • by Glenn Leblanc,Helpful

    Glenn Leblanc Glenn Leblanc Jun 9, 2016 12:41 PM in response to Gil Dawson
    Level 6 (11,011 points)
    Mac OS X
    Jun 9, 2016 12:41 PM in response to Gil Dawson

    Depends on which mailboxes you are trying to rearrange. I can drag On My Mac local mailboxes to any order. You can't do that with the main mailboxes or IMAP mailboxes.

  • by Gil Dawson,

    Gil Dawson Gil Dawson Jun 9, 2016 12:56 PM in response to Glenn Leblanc
    Level 1 (89 points)
    Mac OS X
    Jun 9, 2016 12:56 PM in response to Glenn Leblanc

    The mailboxes I'm talking about are all On My Mac. I use POP instead of IMAP. I have about 50 mailboxes, and I've been rearranging them for years by dragging them up and down the sidebar.

     

    Glenn, are you using El Capitan (10.11.5)?  This anomaly started when I upgraded.

     

    Thanks for your response.

     

    --Gil

  • by Glenn Leblanc,Solvedanswer

    Glenn Leblanc Glenn Leblanc Jun 9, 2016 1:01 PM in response to Gil Dawson
    Level 6 (11,011 points)
    Mac OS X
    Jun 9, 2016 1:01 PM in response to Gil Dawson

    Yes I'm using 10.11.5. Still works for me. Select a mailbox, click & hold and drag where you want it under On My Mac.

     

    Try this:

    Quit Mail.

    In the Finder, select Go, then Go to Folder. Copy and paste the path below and hit GO:

    ~/Library/Containers/com.apple.mail

    Move the whole com.apple.mail folder to the Trash, and open Mail and test. If all goes well, you can empty the trash. You may need to re create your user settings.

  • by Gil Dawson,

    Gil Dawson Gil Dawson Jun 11, 2016 2:00 PM in response to Glenn Leblanc
    Level 1 (89 points)
    Mac OS X
    Jun 11, 2016 2:00 PM in response to Glenn Leblanc

    Thanks for your suggestion, Glenn. 


    When I put com.apple.mail into the trash and restarted Mail, horrible things happened:


    The new Message Window was completely unfamiliar.

    I could not figure out how to change the Message Viewer back to the mode I'm used to.

    I could not find any of my 30-odd mailboxes.

    I could not find any of the hundreds of messages I've kept in them since the '90's.

    My heart rate skyrocketed.


    So I Quit Mail, restored com.apple.mail from the Trash, then restarted Mail.


    All was well.


    Plus, magically, I was able to reorder mailboxes again.


    So it worked!


    --Gil

  • by Glenn Leblanc,

    Glenn Leblanc Glenn Leblanc Jun 11, 2016 2:26 PM in response to Gil Dawson
    Level 6 (11,011 points)
    Mac OS X
    Jun 11, 2016 2:26 PM in response to Gil Dawson

    What happenEd was all user settings were back to the defaults. Your mailboxes were still under On My Mac. You just need to put the cursor over it and select show to expand them. But since putting the old file back fixed the issue with it, great.