Why won't Apple replace my Iphone 5 battery like it said it would on the itunes page.

You have only 1 year warranty with buying a product unless you have apple care with adds 2 more years. Go to this website that is linked to see if it is still in warrenty https://checkcoverage.apple.com/gb/en/ if not in warrenty Apple does not replace the battery for free you will have to fill out this iPhone Battery & Power - Official Apple Support and see how much it will cost you.

daphnerr wrote:

My phone 5 battery will not hold a charge at all anymore. I basically have to leave it plugged in all the time and have been doing this for a while now. Anyway, I am leaving for Peru soon and got online to buy another battery and found that this apparently was a real issue when the iphone 5 first came out. (I'm not techie at all, and use the phone minimally). The iTunes store prompted me to put in my serial number and my phone was one that was affected by the battery issue. So I made an appointment for the genius bar to get another battery because I was prompted to do so. I took time off work to go to the apple store just for them to tell me that yes my battery is bad but they will not replace it because the phone is too old. Really????? Why did you waste my time is letting me make an appointment first of all. I mean I inputted my serial number for you to check if my phone was affected or not. Why not tell me at that time? Does the battery test the genius bar does tell you WHEN the battery went bad? I mean I have been dealing with this crap for a while now, but I guess that doesn't matter? I dealt with it and when I needed it replaced Apple first teased me by saying sure your phone was affected bring it in for us to fix for you, then when I get to the store tell me, OH we can't give you a new battery because your phone is too old. You are right Apple, it is time for me to upgrade for sure but after this it won't be with an apple phone. Geez... Thanks for leaving me high and dry with a crappy phone for my Peru trip.

https://www.apple.com/au/support/iphone5-battery/

Additional Information

Apple may restrict or limit repair to the original country of purchase.

If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund.

This worldwide Apple program doesn't extend the standard warranty coverage of the iPhone 5.

The program covers affected iPhone 5 batteries for 3 years after the first retail sale of the unit.

Your battery is designed to retain up to 80% of its original capacity at 500 complete charge cycles. The one-year warranty includes service coverage for a defective battery. If it is out of warranty, Apple offers a battery service for $79, plus $6.95 shipping, subject to local tax.

Any service you should seek elsewhere will void you of all future warranty replacement options with that iPhone. Should you need servicing for your screen, camera, logic board, etc. after you have serviced your iPhone through a non-authorized Apple service provider, Apple will no longer be able to provide you with the out-of-warranty service replacement costs originally provided to you for that iPhone.

You are welcome to do as you please, but I just felt the need to give you that much-needed warning label.

Check the terms of the replacement for the affected serial numbers - there is a cutoff date.

If there is no joy - then go to ifixit.com and buy a new battery and replace it yourself or there are a number of iPhone repair sites on the web that have a reasonable cost to replace the battery.

MJ