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All replies
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Helpful answers
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Jun 9, 2016 8:58 PM in response to JanPC75by ed2345,★HelpfulJanPC75 wrote:
why are some of my bought music diapering.
Apparently they are Little Movers.
How can I get it back.
Jan - You can download fresh copies at no charge. See this guide:
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Jun 9, 2016 9:00 PM in response to ed2345by JanPC75,Thanks Ed, it was a good thing to know, but the music I talk about was not there either
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Jun 9, 2016 9:03 PM in response to JanPC75by JanPC75,As I say, have it happen before.
Than I had to buy them agai, but got my money back.
It worked, but now they are gone again
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Jun 10, 2016 4:19 AM in response to JanPC75by ed2345,★HelpfulJanPC75 wrote:
As I say, have it happen before.
Than I had to buy them agai, but got my money back.
It worked, but now they are gone again
Hi Jan,
Are those songs disappearing from your computer, or from a device (iPad/iPod/iPhone)?
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Jun 10, 2016 4:40 PM in response to JanPC75by ed2345,JanPC75 wrote:
Yes they are.
Jan,
In the event that purchased songs disappear, you can get fresh copies from the iTunes Store per the document referenced above. Make sure that you log in with the same account that was used when the songs were purchased.
Normally songs do not disappear, but if it happens again, try to note the conditions and the symptoms, and perhaps we can troubleshoot the issue.
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Jun 10, 2016 9:21 PM in response to ed2345by JanPC75,I have had the same account all the time, and still have.
Can it be when I get a new device?
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Jun 11, 2016 6:26 PM in response to JanPC75by ed2345,JanPC75 wrote:
I have had the same account all the time, and still have.
Can it be when I get a new device?
Jan,
When you get a new device, it will start off empty, but the songs you have previously purchased should be available for download.
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Jun 11, 2016 9:35 PM in response to ed2345by JanPC75,The albums are still in iTunes store to purchase. So it's strange that they just disappear.
The thing is that if I want to download them again, it costs money.
There are two albums that I know is gone, but I think there are more, but I'm not sure.
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Jun 12, 2016 6:11 AM in response to JanPC75by ed2345,
The albums are still in iTunes store to purchase....
The thing is that if I want to download them again, it costs money.
Jan,
It may be an issue of location. Check the following list, and see if re-downloading without charge is allowed in your country's iTunes Store: