face time

Hi, ipadqueriesam!

FaceTime is a great way to stay in touch, and I'm understanding you're having trouble actually answering incoming calls. There could be a few things happening to cause this, and I've got some troubleshooting you can try that should help!

1. Make sure your iPad's iOS software is up to date. You can check for updates directly on the iPad under Settings > General > Software Update, or by connecting your iPad to iTunes on a computer. The following article gives more details and instructions on both update options.
   
   Update the iOS software on your iPhone, iPad, or iPod touch
   https://support.apple.com/HT204204
   
2. Verify that your iPad has a good Wi-Fi connection. Check that Wi-Fi is enabled and you are connected to a network under Settings > Wi-Fi. Then, open up Safari and browse to a webpage, like http://www.apple.com, to verify that your Wi-Fi is working.
   
3. Restart your iPad by pressing and holding the Sleep/Wake button on top, and sliding to power off when prompted. Then, hold the Sleep/Wake button again until you see the Apple logo. Once it's restarted, have someone try to call you via FaceTime and see if you can answer it.
   
4. Sign out of FaceTime, then back in. You can do this under Settings > FaceTime. Tap your Apple ID and choose Sign Out from the pop-up menu. Then, turn FaceTime off by clicking the toggle switch at the top of the page, wait about 10 seconds, and turn it back on. Note: If you're not signed in with your Apple ID, that's OK--just turn FaceTime off, then back on.
   
5. Reset all settings on your iPad. This is done under Settings > General > Reset > Reset All Settings. None of your content will be erased from the iPad when you do this, however your customizable settings (like your wallpaper, ringtones and alert sounds, Date & Time settings, etc) will be reverted to their factory defaults. In addition, saved Wi-Fi networks and passwords, and previously used APN or VPN settings, will be removed.
   
6. If you're still having trouble answering FaceTime calls after going through the previous steps, you can back up your iPad, then restore it back to factory defaults, setting it up as a new device (without restoring your backup temporarily).
   
   To back up your iPad using iTunes or iCloud, use the instructions in the following linked article.
   
   How to back up your devices using iCloud or iTunes
   https://support.apple.com/HT203977
   
   To restore your iPad back to factory defaults, follow the instructions in the article below.
   
   Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
   https://support.apple.com/HT201252

Have a lovely day!