Q: Macbook pro retina screen goes black and stuck while working.

I have a macbook pro retina "15. While I'm working screen goes black and stuck, cannot do anything. But keyboard is working only thing I can do is shutdown the macbook pro retina using hold the power key and reboot again. This issue comes rarely. How can I fix this problem?

OS X El Capitan (10.11.5)

Posted on Jun 9, 2016 6:17 PM

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Q: Macbook pro retina screen goes black and stuck while working.

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by OGELTHORPE,

OGELTHORPE Jun 10, 2016 5:25 AM in response to dinithfdo
Level 9 (52,776 points)

Mac OS X

Jun 10, 2016 5:25 AM in response to dinithfdo

You could try a NVRAM reset:

https://support.apple.com/en-us/HT204063

You might run an Apple Hardware Test:

https://support.apple.com/en-us/HT201257

Note that an error free AHT is not conclusive.

The best option is an appointment at an Apple store genius bar for a FREE evaluation.

Ciao.
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Q: Macbook pro retina screen goes black and stuck while working.

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by OGELTHORPE,

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