VictoriaMiranda
Level 1
(4 points)
Q: kernel panic
Hi, my late 2012 iMac is having a kernel panic nearly ever day and I can't work out why. Could somebody have a look at the log and help me please? Here is a copy of the log:
Anonymous UUID: 32A79473-5A45-2216-C7D2-7078081E60B2
Thu Jun 2 09:49:18 2016
*** Panic Report ***
panic(cpu 0 caller 0xffffff802b583433): "vm_page_queues_remove: unmarked page on Q"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/osfmk/vm/vm_residen t.c:6998
Backtrace (CPU 0), Frame : Return Address
0xffffff913b27b6a0 : 0xffffff802b4dab12
0xffffff913b27b720 : 0xffffff802b583433
0xffffff913b27b750 : 0xffffff802b585156
0xffffff913b27b770 : 0xffffff802b586aa8
0xffffff913b27b7c0 : 0xffffff802b57b23b
0xffffff913b27ba90 : 0xffffff802b6efa53
0xffffff913b27baf0 : 0xffffff802b6ef724
0xffffff913b27bb80 : 0xffffff802b6df99a
0xffffff913b27bbd0 : 0xffffff7fabc4fde2
0xffffff913b27bc20 : 0xffffff7fac604f67
0xffffff913b27bc80 : 0xffffff7fac608ec6
0xffffff913b27bcd0 : 0xffffff7fabcedc15
0xffffff913b27bd20 : 0xffffff7fabcedc80
0xffffff913b27bd50 : 0xffffff7fac7a5fe2
0xffffff913b27bd80 : 0xffffff7fac75ed64
0xffffff913b27be10 : 0xffffff802bab60b8
0xffffff913b27be80 : 0xffffff7fac75e5f7
0xffffff913b27bee0 : 0xffffff7fac763909
0xffffff913b27bf20 : 0xffffff7fac763667
0xffffff913b27bf40 : 0xffffff802bab2f21
0xffffff913b27bf80 : 0xffffff802bab3016
0xffffff913b27bfb0 : 0xffffff802b5c9017
Kernel Extensions in backtrace:
com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xff ffff7fabc4c000->0xffffff7fabc72fff
com.apple.iokit.IOUSBHostFamily(1.0.1)[CB4D107B-57A9-3DE7-A77A-8EA3DDEC6D76]@0x ffffff7fac729000->0xffffff7fac792fff
dependency: com.apple.driver.AppleUSBHostMergeProperties(1.0.1)[E5756029-CBCD-314B-BB41-FA2 4E0DFB18A]@0xffffff7fac725000
com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.7)[07D953DC-7B94-3AE8-A379-2B 02F5D538F9]@0xffffff7fabce9000->0xffffff7fabd13fff
com.apple.iokit.IOUSBMassStorageDriver(1.0)[33F56811-6866-320F-90A5-06CD12BAE86 7]@0xffffff7fac79c000->0xffffff7fac7c8fff
dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[CB4D107B-57A9-3DE7-A77A-8EA3DDEC6D76]@0x ffffff7fac729000
dependency: com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xff ffff7fabc4c000
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.7)[07D953DC-7B94-3AE8-A379-2B 02F5D538F9]@0xffffff7fabce9000
com.apple.iokit.IOSCSIBlockCommandsDevice(3.7.7)[CFF0A65E-BE53-3509-9D73-DDFB57 A52F04]@0xffffff7fac603000->0xffffff7fac61afff
dependency: com.apple.iokit.IOStorageFamily(2.1)[DC1AAB7C-F417-3238-BB3F-2A5B84D67B90]@0xff ffff7fabc4c000
dependency: com.apple.iokit.IOSCSIArchitectureModelFamily(3.7.7)[07D953DC-7B94-3AE8-A379-2B 02F5D538F9]@0xffffff7fabce9000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
15F34
Kernel version:
Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64
Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6
Kernel slide: 0x000000002b200000
Kernel text base: 0xffffff802b400000
__HIB text base: 0xffffff802b300000
System model name: iMac13,1 (Mac-00BE6ED71E35EB86)
System uptime in nanoseconds: 4057111501210
last loaded kext at 944498189610: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7fae6c7000, size 409600)
last unloaded kext at 445238691107: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fae6c7000, size 61440)
loaded kexts:
com.apple.filesystems.smbfs 3.0.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleBluetoothMultitouch 90.3
com.apple.driver.AGPM 110.22.0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.4.5f3
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyDriver 274.9
com.apple.driver.AppleHDA 274.9
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.GeForce 10.1.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD4000Graphics 10.1.4
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelFramebufferCapri 10.1.4
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleSDXC 1.7.0
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.iokit.AppleBCM5701Ethernet 10.2.0
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 181
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.IOBluetoothHIDDriver 4.4.5f3
com.apple.driver.AppleMultitouchDriver 304.12
com.apple.driver.AppleHIDTransport 5
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 274.9
com.apple.kext.OSvKernDSPLib 525
com.apple.nvidia.driver.NVDAGK100Hal 10.1.0
com.apple.nvidia.driver.NVDAResman 10.1.0
com.apple.iokit.IOSurface 108.2.1
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3
com.apple.iokit.IOBluetoothFamily 4.4.5f3
com.apple.driver.AppleHDAController 274.9
com.apple.iokit.IOHDAFamily 274.9
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.iokit.IOAcceleratorFamily2 205.10
com.apple.AppleGraphicsDeviceControl 3.12.8
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
System Profile:
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF4), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.5f3 17904, 3 services, 27 devices, 1 incoming serial ports
Thunderbolt Bus: iMac, Apple Inc., 23.4
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x31364A544635313236344A485A3147364D32
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x31364A544635313236344A485A3147364D32
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: Samsung M3 Portable
USB Device: KODAK ESP 3.2 AiO
USB Device: HD-PCU2
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
Model: iMac13,1, BootROM IM131.010A.B09, 4 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.9f8
Network Service: Wi-Fi, AirPort, en1
Graphics: NVIDIA GeForce GT 640M, NVIDIA GeForce GT 640M, PCIe, 512 MB
Does that make any sense to you? Thank you for any light you can shed.
iMac (21.5-inch, Late 2012), OS X El Capitan (10.11.5)
Linc Davis
Level 10
(207,926 points)
You're probably dealing with a hardware fault.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keep your confidential data secure during hardware repair.
Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.
