Ipad Air, older software, won't open!! (Screen is white with apple logo)

Hi, I've been really depressed for 2 days now because my very precious iPad won't open.. The screen is white with the apple logo on the middle. I've already called apple twice and chat with them once. All they tell me is that I need to recover my iPad and that it's the ONLY way, even though I have REALLY important things on my iPad that can NEVER be replaced, so I just can't recover it.


Here are the things I've already tried:

  • Put my iPad on recovery mode then press on update. (I did that about 3 times- it shows that it's updating and everything is fine but apple supporter said that it didn't work since I don't have enough memory..)
  • Let my iPad shut off (because of battery loss) then charge it until it automatically opens. (I did that twice)
  • Pat my iPad on the back softly then open it again (I saw someone doing that in a video and it worked.. Plus I read that in a thread)
  • Shut the iPad off and on again (more than 10 times!)


I tried putting it in DFU mode but wasn't sure how and apple supporter told me it's the same as putting it in recovery mode..


I just simply can't restore my iPad.. I guess I'll just leave it like that until there's another way.. </3


*Note: I pretty much watched all youtube videos on how to get out of recovery mode without having data loss but none work.. and I haven't tried the ways which include downloading something (because some people said it doesn't work and it might have virus).


Thank you!!

iPad Air, iOS 9.2

Posted on Jun 10, 2016 11:38 AM

Reply
4 replies

Jun 10, 2016 12:55 PM in response to sallenmd

Well, according to iTunes, my only backup was on 5/10/2016.. And a lot has happened to me in a month, I mean it might seem like no big deal to a lot but it's a really big deal to me.. and it's definitely better than nothing but I really want ALL my data back. And what's the data recovery service?? I mean I want all my data..

Also, thanks for your reply!!

Jun 12, 2016 5:15 PM in response to sallenmd

I did, but I found like 3 different programs and I'm not sure which to trust. The last one I just found is this one and it's free: http://www.easeus.com/data-recovery/mobile-device-recovery/ipad-data-recovery-ap plication.htm

And I'm not sure whether to trust it or not.. Also I found many videos on youtube on how to open an iPad if the screen is stuck like that (without recovering) but no help.. I'm thinking about going to Apple store?

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Ipad Air, older software, won't open!! (Screen is white with apple logo)

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