HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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Q: itunes does not detect iphone after update to 12.4.1.6

Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)

TOSHIBA Satellite P55W-C

iTunes 12.4.1.6

QuickTime not available

FairPlay 2.10.6

Apple Application Support 4.3.1

iPod Updater Library 12.0

Apple Mobile Device 9.3.0.15

Apple Mobile Device Driver not found.

Bonjour 3.1.0.1 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084

iCloud for Windows 5.2.1.69

 

 

iTunes Serial Number *****

 

 

Current user is not an administrator.

The current local date and time is 2016-06-10 18:14:10.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.

 

 

 

 

**** External Plug-ins Information ****

 

 

No external plug-ins installed.

 

 

Genius ID: 9fc4212be4ecafe0c55034203cd3f4a2

 

 

**** Network Connectivity Tests ****

 

 

Network Adapter Information

 

 

Adapter Name: {2DB9F8AF-BB6C-4D1A-83EC-20AD35442D23}

Description: Microsoft Wi-Fi Direct Virtual Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

 

 

Lease Expires: Wed Dec 31 19:00:00 1969

 

 

DNS Servers:

 

 

Adapter Name: {4502A943-5D11-4B1F-9F4C-AF806A49BBA8}

Description: Bluetooth Device (Personal Area Network)

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

Default Gateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Wed Dec 31 19:00:00 1969

 

 

Lease Expires: Wed Dec 31 19:00:00 1969

 

 

DNS Servers:

 

 

Adapter Name: {7B59D1C7-A18B-4BE9-B530-823F4E077AD8}

Description: Intel(R) Dual Band Wireless-AC 7265

IP Address: 10.0.1.12

Subnet Mask: 255.255.255.0

Default Gateway: 10.0.1.1

DHCP Enabled: Yes

DHCP Server: 10.0.1.1

Lease Obtained: Fri Jun 10 17:49:46 2016

 

 

Lease Expires: Wed Dec 31 19:00:00 1969

 

 

DNS Servers: 10.0.1.1

 

 

Active Connection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

 

 

Firewall Information

 

 

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

 

 

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2016-06-10 18:12:58.

 

 

 

 

**** Device Connectivity Tests ****

 

 

iPodService 12.4.1.6 (x64) is currently running.

iTunesHelper 12.4.1.6 is currently running.

Apple Mobile Device Service service 3.3.0.0 is currently running.

 

 

No Universal Serial Bus Controller found.

 

 

No FireWire (IEEE 1394) Host Controller found.

 

 

**** Device Sync Tests ****

 

 

No iPod, iPhone, or iPad found.

 

<Personal Information Edited by Host>

Posted on Jun 10, 2016 5:36 PM

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Q: itunes does not detect iphone after update to 12.4.1.6

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