Q: itunes does not detect iphone after update to 12.4.1.6
Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
TOSHIBA Satellite P55W-C
iTunes 12.4.1.6
QuickTime not available
FairPlay 2.10.6
Apple Application Support 4.3.1
iPod Updater Library 12.0
Apple Mobile Device 9.3.0.15
Apple Mobile Device Driver not found.
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iCloud for Windows 5.2.1.69
iTunes Serial Number *****
Current user is not an administrator.
The current local date and time is 2016-06-10 18:14:10.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 9fc4212be4ecafe0c55034203cd3f4a2
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {2DB9F8AF-BB6C-4D1A-83EC-20AD35442D23}
Description: Microsoft Wi-Fi Direct Virtual Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {4502A943-5D11-4B1F-9F4C-AF806A49BBA8}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Adapter Name: {7B59D1C7-A18B-4BE9-B530-823F4E077AD8}
Description: Intel(R) Dual Band Wireless-AC 7265
IP Address: 10.0.1.12
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Fri Jun 10 17:49:46 2016
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2016-06-10 18:12:58.
**** Device Connectivity Tests ****
iPodService 12.4.1.6 (x64) is currently running.
iTunesHelper 12.4.1.6 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
<Personal Information Edited by Host>
Posted on Jun 10, 2016 5:36 PM
If iTunes doesn‘t recognize your iPhone, iPad, or iPod - https://support.apple.com/HT204095 - and https://discussions.apple.com/message/29983567#29983567
Don't post serial numbers or anything that could be considered private information. Your post has lots of them.
You posted in the iTunes for Mac forum. I requested the post be relocated.
Posted on Jun 10, 2016 5:34 PM