robertfromathelstone
Level 1 (8 points)
Photos for Mac

Q: Photos and El Capitan10.11.5 Problems

I am running Photos on a Macbook Pro using system 10.11.5. Photos will no longer allow uploads to Mail or Facebook and a consequence of attempting to do so is a range of other features failing, such as quiting, are dimmed. I have run Photos Repair and Disc Repair but there is no improvement. Any ideas?

MacBook Pro, OS X El Capitan (10.11.5)

Posted on Jun 10, 2016 9:32 PM

by léonie,Solvedanswer
léonie léonie
Level 10 (108,955 points)
iCloud
A:

I have run the combo updater, nothing seems to have changed from this. Can I download and reinstall the whole system?

Reinstall the system by booting your computer into recovery.  That will reinstall the system completely:

You need a reliable internet connection for this.

 

See:  OS X: About OS X Recovery

Posted on Jul 5, 2016 4:00 AM

Close
robertfromathelstone

Q: Photos and El Capitan10.11.5 Problems

  • All replies
  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Jun 10, 2016 9:35 PM in response to robertfromathelstone
    Level 10 (124,577 points)
    Apple Music
    Jun 10, 2016 9:35 PM in response to robertfromathelstone

    Hi..

     

    A Safe Mode boot deletes some system caches that may help ...

     

    Follow these steps to start up into safe mode.

    1. Start or restart your Mac.
    2. Immediately after you hear the startup sound, press and hold the Shift key.
    3. Release the Shift key when you see the Apple logo appear on the screen.

    After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.

    To leave safe mode, restart your computer without pressing any keys during startup.

     

    Then try uploading photos (sharing) via Mail or Facebook.

  • by robertfromathelstone,

    robertfromathelstone robertfromathelstone Jun 10, 2016 10:46 PM in response to Carolyn Samit
    Level 1 (8 points)
    Photos for Mac
    Jun 10, 2016 10:46 PM in response to Carolyn Samit

    Thank you Carolyn. I tried this - twice - but unfortunately it made no difference. I appreciate your advice, however. Any other suggestions?

  • by léonie,

    léonie léonie Jun 10, 2016 11:08 PM in response to robertfromathelstone
    Level 10 (108,955 points)
    iCloud
    Jun 10, 2016 11:08 PM in response to robertfromathelstone
    Photos will no longer allow uploads to Mail or Facebook and a consequence of attempting to do so is a range of other features failing,

    What does "Will no longer allow" mean?  Are the options missing in the menus?  Are you getting error messages? If yes, what is the error message?

     

    When did this problem start? What happened right before you first noticed this problem? Did you update or upgrade software, or run any new applications? Move the library? Import photos?

     

    Are you using iCloud Photo Library?

     

    Any ideas?

    Try to narrow down the problem.

    Then please report back with the tests.

  • by robertfromathelstone,

    robertfromathelstone robertfromathelstone Jun 11, 2016 1:15 AM in response to léonie
    Level 1 (8 points)
    Photos for Mac
    Jun 11, 2016 1:15 AM in response to léonie

    Thank you Leonie.


    You ask: What does “Will no longer allow” mean? It means that attempts to upload to Facebook or to Mail a photo yield no result. There is no Error Message.


    Immediately after each attempt, almost all commands, including the Quit command under Photos are dimmed and any further attempt to upload or mail triggers a warning ping and nothing happens.


    I think the problem may have started with an upload of photographs. I have now deleted all recently uploaded/imported photos since the problem began.


    I am not using iCloud Library.


    Problem occurs for all photos tested for Mail/upload and in a new Library created for testing and also in a new user account, s you advised.


    Thank you for these tests. Problem remains, however.

  • by léonie,

    léonie léonie Jun 11, 2016 1:59 AM in response to robertfromathelstone
    Level 10 (108,955 points)
    iCloud
    Jun 11, 2016 1:59 AM in response to robertfromathelstone
    Problem occurs for all photos tested for Mail/upload and in a new Library created for testing and also in a new user account, s you advised.

    That is looking like a system wide problem. I hope, our system expert Carolyn Samit is still looking into this discussion.

     

    Have you checked your System Preferences > Accounts?  Are your accounts still enabled?

     

    Can you share photos to Facebook or Mail, if you open a photo in preview and use the Share button in the Preview toolbar?  If even preview cannot share photos, I'd reinstall the system. Try to run the Como Updater:   Download OS X El Capitan 10.11.5 Combo Update

     

    where is your Photos Library stored? Is it on a supported drive?  It should be stored in your Pictures folder or on a locally mounted drive, formatted MacOS Extended (Journaled), not on a network volume or synced volume.

  • by robertfromathelstone,

    robertfromathelstone robertfromathelstone Jun 11, 2016 9:15 PM in response to léonie
    Level 1 (8 points)
    Photos for Mac
    Jun 11, 2016 9:15 PM in response to léonie

    Thanks Leonie. I have worked through your suggestions and still the problem persists.

     

    Specifically: Accounts are enabled; could not - and still cannot - share to Mail or Facebook from Photos; same problem in Preview. Library is stored in Pictures on locally mounted drive, formatted MacOS Extended.

     

    I have run the combo updater, nothing seems to have changed from this. Can I download and reinstall the whole system?

     

    Thanks!

  • by léonie,Solvedanswer

    léonie léonie Jul 5, 2016 4:00 AM in response to robertfromathelstone
    Level 10 (108,955 points)
    iCloud
    Jul 5, 2016 4:00 AM in response to robertfromathelstone

    I have run the combo updater, nothing seems to have changed from this. Can I download and reinstall the whole system?

    Reinstall the system by booting your computer into recovery.  That will reinstall the system completely:

    You need a reliable internet connection for this.

     

    See:  OS X: About OS X Recovery

  • by robertfromathelstone,

    robertfromathelstone robertfromathelstone Jul 5, 2016 4:01 AM in response to léonie
    Level 1 (8 points)
    Photos for Mac
    Jul 5, 2016 4:01 AM in response to léonie

    Thank you Leonie, this worked! I appreciate your help.

  • by léonie,

    léonie léonie Jul 5, 2016 4:50 AM in response to robertfromathelstone
    Level 10 (108,955 points)
    iCloud
    Jul 5, 2016 4:50 AM in response to robertfromathelstone

    You're welcome, Robert.