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Aizad Zeshan
Level 1 (6 points)
iPhone

Q: This iphone is linked to an Apple ID which shows unknown ID

  1. 1. I rest all setting of my iphone 4s. During this activity iphone demanded icloud password. I was entered password and my cell setting got reset. After this
  2. 2. I reset my iphone with Erase all data. but at this time iphone have not demanded any icloud ID and password.

  Now my iphone sows me message This iphone is linked to an Apple ID which shows unknown ID.

iPhone 4S, iOS 9.2.1

Posted on Jun 10, 2016 10:37 PM

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Aizad Zeshan

Q: This iphone is linked to an Apple ID which shows unknown ID

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  • by gail from maine,

    gail from maine gail from maine Jun 10, 2016 10:42 PM in response to Aizad Zeshan
    Level 7 (25,664 points)
    iCloud
    Jun 10, 2016 10:42 PM in response to Aizad Zeshan

    Do you mean that after you erased the device, the activation screen was asking for the password to an Apple/iCloud ID that you are unfamiliar with?

     

    If so, then did you purchase the device 2nd hand? If the answer is yes, then that means that the device is still Activation Locked to the iCloud account of the previous owner. Only the previous owner or someone who knows the previous owner's Apple/iCloud ID and password can remove the lock. There is no way around this.

     

    If you can return it for a refund, do so, because unless the owner removes the lock, you will never be able to use it.

     

    Sorry,

     

    GB

  • by Aizad Zeshan,

    Aizad Zeshan Aizad Zeshan Jun 10, 2016 10:51 PM in response to gail from maine
    Level 1 (6 points)
    iPhone
    Jun 10, 2016 10:51 PM in response to gail from maine

    Thank you for you kind reply.. but I have sent a mail to find my iphone department at pv_inst_amr@apple.com. they have asked me "

    Hi Aizad,

     

    Thank you for contacting AppleCare Account Security.  For further assistance, please contact our Enterprise Support group.  To find the phone number for your location, see this article:

     

    http://support.apple.com/kb/HE57

     

    They will be able to provide answers to questions you may have, more information on handling your deployment of iOS devices as well as more information on Activation Lock.

    ". but i am unable to contact enterprise support group in pakistan.