MBP daily crashes

Question

Level 1

4 points

MBP daily crashes

I have an early 2015 MBP with latest El Capitan (10.11.5). 3,1 GHz Intel Core i7, 16 GB 1867 MHz DDR3.

3-4 months ago it started to crash once every other week or something. It then got worse and worse, and now I have daily crashes. It just freezes and then it restartes after a few seconds. Sometimes I have to press the power button manually. Even the "click-sound" on the trackpad stops to work when it freeze.

I did a hardware test with the built-in hardware checker, but it says everything is working as it should. All my software is updated to latest versions as well.

This mess started just before my warranty would expire, but at that time I didn't knew it would be this bad as it is now.. So of course my warranty is over now..... Its brought on apple.com with no extended warranty. My old MBP 2010 (with extended warranty) had similar software like I have now, and it never had a crash like this.

Can anyone tell me whats going on? Is this a hardware failure? And what to do?

Here is a panic report dump from yesterday:

Anonymous UUID: EB4E9C28-D5CC-CF0F-2ED6-3089CBED3498

Fri Jun 10 12:06:43 2016

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz, CPUID: 0x306D4)

Core: 0

IA32_MC4_STATUS=0xBE00000000800400

IA32_MC4_CTL=0x0

IA32_MC4_ADDR=0x10271E000

IA32_MC4_MISC=0x10271E000

Core: 0

IA32_MC5_STATUS=0xEE0000000040110B

IA32_MC5_CTL=0x0

IA32_MC5_ADDR=0xFF7075C0

IA32_MC5_MISC=0x3880000086

Core: 0

IA32_MC6_STATUS=0xEE0000000040110B

IA32_MC6_CTL=0x0

IA32_MC6_ADDR=0xFF70FBC0

IA32_MC6_MISC=0x3880000086

Model: MacBookPro12,1, BootROM MBP121.0167.B16, 2 processors, Intel Core i7, 3,1 GHz, 16 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.5f3 17904, 3 services, 19 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512G, 500,28 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: USB2.0 Hub

USB Device: Razer Mamba

USB Device: Hub

USB Device: iPhone

USB Device: Corsair K70 RGB Gaming Keyboard

USB Device: Apple LED Cinema Display

USB Device: Display iSight

USB Device: Display Audio

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.5)

Posted on Jun 11, 2016 7:45 AM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Jun 11, 2016 8:00 AM in response to mochr

If you disconnect all of the peripherals, do the kernel panics stop? If so, add them one by one until you frind the 'problem child'.

Use these directions to log and post a kernel panic report:

https://support.apple.com/en-us/HT201753

Ciao.

Reply

Answer 2

mochr Author

Level 1

4 points

Jun 11, 2016 8:08 AM in response to OGELTHORPE

I did not try to disconnect any of my USD devices. None of my hardware is new, but I will try to disconnect it.

Here is todays kernel panic report (yes, it just happened again):

Sat Jun 11 18:00:34 2016

*** MCA Error Report ***

CPU Machine Check Architecture Error Dump (CPU: Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz, CPUID: 0x306D4)

Core: 0

IA32_MC3_STATUS=0xBE00000000800400

IA32_MC3_CTL=0x0

IA32_MC3_ADDR=0x7FF8C6912FFF

IA32_MC3_MISC=0x7FF8C6912FFF

Core: 0

IA32_MC4_STATUS=0xBE00000000800400

IA32_MC4_CTL=0x0

IA32_MC4_ADDR=0x7FF8C6912FFF

IA32_MC4_MISC=0x7FF8C6912FFF

Core: 0

IA32_MC5_STATUS=0xEE0000000040110B

IA32_MC5_CTL=0x0

IA32_MC5_ADDR=0xFF7075C0

IA32_MC5_MISC=0x3880000086

Core: 0

IA32_MC6_STATUS=0xEE0000000040110B

IA32_MC6_CTL=0x0

IA32_MC6_ADDR=0xFF70FBC0

IA32_MC6_MISC=0x3880000086

*** Panic Report ***

Machine-check capabilities: 0x0000000001000c07

family: 6 model: 61 stepping: 4 microcode: 33

signature: 0x306d4

Intel(R) Core(TM) i7-5557U CPU @ 3.10GHz

7 error-reporting banks

Processor 2: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC4_STATUS(0x411): 0xbe00000000800400

IA32_MC4_ADDR(0x412): 0x00007ff8c6912fff

IA32_MC4_MISC(0x413): 0x00007ff8c6912fff

Processor 3: IA32_MCG_STATUS: 0x0000000000000005

IA32_MC4_STATUS(0x411): 0xbe00000000800400

IA32_MC4_ADDR(0x412): 0x00007ff8c6912fff

IA32_MC4_MISC(0x413): 0x00007ff8c6912fff

panic(cpu 2 caller 0xffffff8003fcf0ba): "Machine Check at 0xffffff8003fecfab, registers:\n" "CR0: 0x000000008001003b, CR2: 0x00000001101bf000, CR3: 0x00000000072a0000, CR4: 0x00000000003627e0\n" "RAX: 0x0000000000000060, RBX: 0xffffff80046f84c0, RCX: 0x0000000000000001, RDX: 0x0000000000000000\n" "RSP: 0xffffff91f3393ef0, RBP: 0xffffff91f3393f20, RSI: 0x0000000000000027, RDI: 0xffffff800462cec0\n" "R8: 0x0000000000000004, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000003a98\n" "R12: 0x0000000000000060, R13: 0x0000000000000002, R14: 0x0000325a892bc221, R15: 0x0000000000000000\n" "RFL: 0x0000000000000046, RIP: 0xffffff8003fecfab, CS: 0x0000000000000008, SS: 0x0000000000000010\n" "Error code: 0x0000000000000000\n"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.50.21/ osfmk/i386/trap_native.c:168

Backtrace (CPU 2), Frame : Return Address

0xffffff81e3315e90 : 0xffffff8003edab12

0xffffff81e3315f10 : 0xffffff8003fcf0ba

0xffffff81e3316070 : 0xffffff8003feccff

0xffffff91f3393f20 : 0xffffff8003fd0359

0xffffff91f3393f40 : 0xffffff8003ef22bd

0xffffff91f3393f90 : 0xffffff8003ef27b0

0xffffff91f3393fb0 : 0xffffff8003fc9017

BSD process name corresponding to current thread: kernel_task

Mac OS version:

15F34

Kernel version:

Darwin Kernel Version 15.5.0: Tue Apr 19 18:36:36 PDT 2016; root:xnu-3248.50.21~8/RELEASE_X86_64

Kernel UUID: 7E7B0822-D2DE-3B39-A7A5-77B40A668BC6

Kernel slide: 0x0000000003c00000

Kernel text base: 0xffffff8003e00000

__HIB text base: 0xffffff8003d00000

System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 55365076045018

last loaded kext at 43362657464720: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f86b3c000, size 12288)

last unloaded kext at 43695257677202: com.apple.driver.AppleUSBMergeNub 900.4.1 (addr 0xffffff7f86b3c000, size 12288)

loaded kexts:

com.parallels.kext.vnic 10.4.0 29337

com.parallels.kext.netbridge 10.4.0 29337

com.parallels.kext.hypervisor 10.4.0 29337

com.parallels.kext.usbconnect 10.4.0 29337

com.razer.common.razerhid 10.98

com.apple.filesystems.smbfs 3.0.1

com.apple.filesystems.autofs 3.0

com.apple.driver.AGPM 110.22.0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleGraphicsDevicePolicy 3.12.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 274.9

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleLPC 3.1

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.5f3

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelBDWGraphics 10.1.4

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.driver.AppleCameraInterface 5.46.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.8.9

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.driver.AppleUSBDisplays 378

com.apple.driver.AppleUSBCardReader 3.7.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AirPort.Brcm4360 1040.1.1a6

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 274.9

com.apple.kext.OSvKernDSPLib 525

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSurface 108.2.1

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.iokit.IOAcceleratorFamily2 205.10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.5f3

com.apple.driver.AppleIntelLpssUARTCommon 2.0.60

com.apple.driver.AppleHDAController 274.9

com.apple.iokit.IOHDAFamily 274.9

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleGraphicsControl 3.12.8

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleUSBAudio 303.3.1

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleUSBComposite 900.4.1

com.apple.iokit.IOUSBHIDDriverPM 900.4.1

com.apple.driver.IOBluetoothHIDDriver 4.4.5f3

com.apple.iokit.IOBluetoothFamily 4.4.5f3

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.CoreStorage 517.50.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.AppleMultitouchDriver 304.12

com.apple.driver.AppleHIDTransport 5

com.apple.driver.AppleHSSPIHIDDriver 43

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 6.0.2

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleHSSPISupport 43

com.apple.driver.AppleIntelLpssSpiController 2.0.60

com.apple.driver.AppleIntelLpssDmac 2.0.60

com.apple.driver.AppleIntelLpssGspi 2.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

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Answer 3

OGELTHORPE

Level 9

57,329 points

Jun 11, 2016 8:15 AM in response to mochr

After you have tested for possible hardware problems, delete these items and see if the panics stop:

Ciao,

Reply

Answer 4

mochr Author

Level 1

4 points

Jun 11, 2016 8:21 AM in response to OGELTHORPE

I cannot delete parallels because I use it for my daily work 🙂 I used parallels for years on my macs.

The razor thing can be deleted. I think I will try a clean install of the whole system.

Do you think it could be hardware related?

And thanks for your replies!

Reply

Answer 5

OGELTHORPE

Level 9

57,329 points

Jun 11, 2016 8:32 AM in response to mochr

Kernel panics are the result of hardware or software problems. I have pointed out possible candidates based on the information that you have supplied.

Here are two links that may be helpful to you.

https://support.apple.com/en-us/HT200553

http://www.thexlab.com/faqs/kernelpanics.html

Ciao.

Reply

Answer 6

iEvan 3.0

Level 3

977 points

Jun 11, 2016 8:47 AM in response to mochr

This happened to my iMac, a 2013 edition. For the first 18 months, actually, everything was fine. Then suddenly it started having weekly to bi-weekly crashes. Just a brief freeze and then everything goes dark, and when it starts up everything seems normal. When this became a daily habit I took it to the Apple Store, even though it was out of warranty. The nice folks at the Genius Bar didn't know what was going on and kept it for two and a half weeks (I think it was) and even talked to Engineering. Bad RAM? I wish! They ended up replacing the logic board — with a price tag of virtually a new computer! They were going to charge me but I asked really nicely (and pointed out that a Mac shouldn't need to be replaced after a year and a half) and eventually received the repair for free (your credit card may also have an additional two-year warranty, maybe look into that too). I don't pretend to understand logs, but this sounds like a similar (hardware) problem to me. Take it to the Genius Bar and they'll look at it for no charge. Steel yourself for the result, though; if anything needs to be replaced you will really pay for it.

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Answer 7

mochr Author

Level 1

4 points

Jun 11, 2016 8:51 AM in response to OGELTHORPE

Thanks I will check the links!

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Answer 8

mochr Author

Level 1

4 points

Jun 11, 2016 8:57 AM in response to iEvan 3.0

Unfortunately we dont have Genius Bar in this country, so I will have to take it to a apple reseller repair shop, so Im not sure I can sweet talk it. It sounds like its gonna be expensive 😟 My MBP is only 15 month old.... its really crappy.

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