'The file "Untitled" couldn't be opened.'

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Level 1

16 points

'The file "Untitled" couldn't be opened.'

I keep on getting this message when I try to open Keynotes and Pages documents: 'The file “Untitled” couldn’t be opened.' Now I can't open my recent documents, and I can't save new ones either. I am pretty sure it has something to do with iCloud, but it is very annoying because I can't access any documents (I can access older ones). It has happened before, and I tried doing what some people suggested: System Preferences > iCloud, and then unchecking the iCloud tab and then checking it again. That worked the first time, but it hasn't worked this time.

Relevant info:

Macbook Pro (retina dispay, 13 inches, early 2015)

Running OS X El Capitan version 10.11.5

Newest versions of Pages and Keynote.

MacBook Pro with Retina display, OS X El Capitan (10.11.5)

Posted on Jun 11, 2016 9:52 AM

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Answer 1

VikingOSX

Level 10

128,988 points

Jun 11, 2016 2:01 PM in response to juliajule

If you reboot your Mac, and ensure that your iCloud account is signed in, do you still have a problem opening that Untitled.pages document? If you were to select that document on iCloud Drive : Pages from within the Finder, and then press the option key while dragging/dropping the file to your Desktop, can you open it locally?

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Answer 2

juliajule Author

Level 1

16 points

Jun 11, 2016 2:00 PM in response to VikingOSX

I ended up restarting the Mac and that did seem to do the trick! It's just a bit of a hassle and not something that should be happening with such an expensive computer... Thanks for the help!

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Answer 3

VikingOSX

Level 10

128,988 points

Jun 11, 2016 2:39 PM in response to juliajule

Well, the good old reboot.

It is standard procedure for me that as soon as I commence a new Pages document, I immediately save it to a realistic name other than Untitled.pages. Once I have done that, I also know that Pages autosave is now active about every 15 seconds, Revert To history is accumulating, and on an hourly basis — time machine is capturing local and iCloud Drive documents. On iCloud, it takes a variable amount longer for autosave accounting for the state of the Internet between the Mac and iCloud servers.

I have been using Pages v5 since it was released — with and without iCloud/iCloud Drive, and three years of OS X releases/updates. I have never had an issue opening or saving a document from/to iCloud — unless it was explainable due to a network outage. I am always running the latest available Pages v5 release, and OS X update. My Mac is shutdown every night before I go to bed, and is powered on every morning around 7am. I do not run any anti-virus, any so-called Mac cleaner applications, or any third-party security products.

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Answer 4

Jun 23, 2016 5:41 AM in response to juliajule

The fix is rather simple. No reboot requires; we are not on Windows after all.

Go into System Preferences : iCloud. Uncheck "iCloud Drive", select the "Delete From Mac" on the subsequent dialog, wait a few seconds, then check it again. It appears that the iCloud account can be borked now and then.

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