Q: iPod touch 6th gen won't sync to iTunes
I got the iPod touch 6th gen in Aug of 2015 and had no problems through March 2016 syncing it to iTunes via USB cable to add new music to it. Recently, I've been plugging in my iPod to my laptop (Windows 10) via USB and iTunes hasn't been registering that my iPod is connected. It doesn't have any option to view what's on my iPod or to sync. But my iPod will charge on my laptop and I can use one of the photo programs on my laptop to view my iPod's photos and transfer them to my laptop. Thinking it was the USB cable, I tried a different USB cable and that didn't work. I also reinstalled iTunes, but that didn't work either. I've also restarted my iPod, which didn't work. I can't even turn iTunes WiFi Sync because I'd need to connect to iTunes on my laptop first using a cable to turn it on there. Any suggestions as to why iTunes won't recognize my iPod and how to fix it? Thanks!
iPod touch, iOS 9.3.2
Posted on Jun 11, 2016 6:23 PM
One or a combo may help
Try to force your iPod to restart. Hold down the sleep and home keys for about 20 seconds. When you see the silver Apple, let go and let it reboot then try again.
Try a different USB port.
Update iTunes. If you've updated your iPod over the air then try to sync hte drivers may not be up to date.
If that doesn't work, go into the control panel, add/remove programs
Uninstall Apple mobile device service, apple application support and iTunes
For good measure restart your computer
then redownload and reinstall itunes (You won't lose content)
When you plug your iPod back in the drivers should self install. Sometimes in windows computers the drivers don't update but iTunes thinks they have, deleting the drivers forces fresh ones to install)
Posted on Jun 11, 2016 6:31 PM