HT204306: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Learn about If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled
K1 from Carmichael
Level 1 (4 points)
iPhone

Q: My iPad just gave pop up request to change my password in60 seconds.  Is this malware?

i received a request to change my password in 60 seconds.  I am concerned this may be malware and turned off the iPad.  Has anyone had this problem? 

Posted on Jun 11, 2016 9:08 PM

by theratter,Apple recommended
theratter theratter
Level 4 (3,917 points)
Desktops
A:

Popped up from where? Safari? If so then it's just an attempt to scam you.

 

iDevice Safari Phishing Adware Pop-ups

 

Your device does not have a virus. You can fix this as follows: Kill Safari by double-tapping on the Home button. Locate Safari in the task bar, then slide the Safari mini-page upwards so it vanishes. Tap Settings > Safari > Clear History and Website Data. Next, locate Security section and slide the “Block Pop-Ups” switch to the On position. Press the Home button to return to your Home screen.

 

If this doesn’t help, then reset your device. It won't delete your data. Press and hold down the On/Off button and the Home button until the display turns off and returns with the Apple logo showing.

 

Alternatively, follow these instructions to reset your device: Restart your iPhone, iPad, or iPod touch - Apple Support.


[Permission to use part or all of the above has been granted by Kappy, exclusively, to theratter.]

Posted on Jun 12, 2016 7:11 AM

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K1 from Carmichael

Q: My iPad just gave pop up request to change my password in60 seconds.  Is this malware?

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  • Helpful answers

  • by theratter,Apple recommended

    theratter theratter Jun 12, 2016 7:11 AM in response to K1 from Carmichael
    Level 4 (3,917 points)
    Desktops
    Jun 12, 2016 7:11 AM in response to K1 from Carmichael

    Popped up from where? Safari? If so then it's just an attempt to scam you.

     

    iDevice Safari Phishing Adware Pop-ups

     

    Your device does not have a virus. You can fix this as follows: Kill Safari by double-tapping on the Home button. Locate Safari in the task bar, then slide the Safari mini-page upwards so it vanishes. Tap Settings > Safari > Clear History and Website Data. Next, locate Security section and slide the “Block Pop-Ups” switch to the On position. Press the Home button to return to your Home screen.

     

    If this doesn’t help, then reset your device. It won't delete your data. Press and hold down the On/Off button and the Home button until the display turns off and returns with the Apple logo showing.

     

    Alternatively, follow these instructions to reset your device: Restart your iPhone, iPad, or iPod touch - Apple Support.


    [Permission to use part or all of the above has been granted by Kappy, exclusively, to theratter.]

  • by K1 from Carmichael,

    K1 from Carmichael K1 from Carmichael Jun 12, 2016 7:12 AM in response to theratter
    Level 1 (4 points)
    iPhone
    Jun 12, 2016 7:12 AM in response to theratter

    TThanks for your help.

  • by jadolans,

    jadolans jadolans Jun 16, 2016 9:49 AM in response to K1 from Carmichael
    Level 1 (4 points)
    iPhone
    Jun 16, 2016 9:49 AM in response to K1 from Carmichael

    I had a similar message on my iPhone today, only it said 'you must change your passcode now.' and the only option was to 'continue', and I couldn't do anything else with the iPhone (e.g. couldn't get to settings), and it wasn't cleared by doing a reset.    I called Apple, and literally while on the phone, the popup disappeared - about 1 hour from when I first got it.