art047
Level 1 (4 points)
Windows Software

Q: couldn't verify product key

Hello i am a macbook user and just used bootcamp to partition my drive but when i attempt to use my product key i receive a message that says "we couldn't verify the product key" and when i attempt to use a made up key i receive the message "invalid key". Does anyone know what to do to fix this step?

 

More details

Using a downloaded ISO from the microsoft website to USB

 

Operating system on my macbook pro is OS X el Capitan fully updated (10.11.5)

 

Model of computer is MacBook Pro (13-inch, Late 2011)

MacBook Pro, OS X El Capitan (10.11.5), Late 2011

Posted on Jun 12, 2016 12:40 PM

by Phil0124,Apple recommended
Phil0124 Phil0124
Level 7 (26,990 points)
iPhone
A:

What version of windows was the Key you bought for?

 

If you bought a Windows 10 Key, then that can only be used to install Windows 10.  You cannot install a Windows 8.1 OS with a Windows 10 Key.

 

However, you can use a valid Windows 8.1 Key to install Windows 10.

 

I would also suggest contacting Microsoft Support as this is an issue directly involving their product and their validation mechanisms.

Support for Microsoft Product Activation problems

https://support.microsoft.com/en-us/gp/cu_sc_prodact_master

Posted on Jun 15, 2016 11:12 AM

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art047

Q: couldn't verify product key

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  • Helpful answers

  • by Rudegar,

    Rudegar Rudegar Jun 12, 2016 1:21 PM in response to art047
    Level 7 (28,401 points)
    Wireless
    Jun 12, 2016 1:21 PM in response to art047


    You can't just make up a key, you need to purchase one from ms.

  • by Oso Grande,

    Oso Grande Oso Grande Jun 12, 2016 1:39 PM in response to art047
    Level 1 (124 points)
    Mac OS X
    Jun 12, 2016 1:39 PM in response to art047

    If it's an upgrade from Windows 7 or Windows 8/8.1, you can enter the product key from the original OS. The digital entitlement will assign your Windows 10 license to the new install.

  • by Loner T,

    Loner T Loner T Jun 13, 2016 3:47 AM in response to art047
    Level 7 (23,633 points)
    Safari
    Jun 13, 2016 3:47 AM in response to art047

    Your Mac does not officially support W10 as documented in Use Windows 10 on your Mac with Boot Camp - Apple Support . You may still be able to upgrade to W10. Be aware that there are no certified drivers for Apple hardware on your specific model.

  • by art047,

    art047 art047 Jun 15, 2016 10:52 AM in response to Rudegar
    Level 1 (4 points)
    Windows Software
    Jun 15, 2016 10:52 AM in response to Rudegar

    i did purchase one. the issue i have is that when i input the key that came with my purchase it reads "couldn't verify product key" so then i attempted a random key to see what happens so the widow then read "product key invalid"

     

    This is what is confusing me

  • by art047,

    art047 art047 Jun 15, 2016 10:53 AM in response to Loner T
    Level 1 (4 points)
    Windows Software
    Jun 15, 2016 10:53 AM in response to Loner T

    The iso file i downloaded was the 8.1 version I saw that the windows 10 software is not listed on computers that supported by my computer however the windows 8.1 is in my computers capabilities

  • by art047,

    art047 art047 Jun 15, 2016 11:06 AM in response to Oso Grande
    Level 1 (4 points)
    Windows Software
    Jun 15, 2016 11:06 AM in response to Oso Grande

    Its my first time installing the OS and i clicked on the 8.1 windows software. Are you also stating that my product key only is valid for the windows 10 software? Does that also mean that i will not be able to use windows 10 on my computer because my computer is not listed on the apple website for computers that can download windows 10?

  • by Phil0124,Apple recommended

    Phil0124 Phil0124 Jun 15, 2016 11:12 AM in response to art047
    Level 7 (26,990 points)
    iPhone
    Jun 15, 2016 11:12 AM in response to art047

    What version of windows was the Key you bought for?

     

    If you bought a Windows 10 Key, then that can only be used to install Windows 10.  You cannot install a Windows 8.1 OS with a Windows 10 Key.

     

    However, you can use a valid Windows 8.1 Key to install Windows 10.

     

    I would also suggest contacting Microsoft Support as this is an issue directly involving their product and their validation mechanisms.

    Support for Microsoft Product Activation problems

    https://support.microsoft.com/en-us/gp/cu_sc_prodact_master