HT201269: Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch

Learn about Transfer content from your previous iOS device to your new iPhone, iPad, or iPod touch
kduke344
Level 1 (4 points)
iCloud

Q: I am transferring pictures from my iPhone to my macbook air.  When I connect my USB cable my new pictures show up for me to import onto my mac but I still have like 800 older photos that I can't figure out how to import. Help Please! Thanks!

I am transferring pictures from my iPhone to my macbook air.  When I connect my USB cable my new pictures show up for me to import onto my mac but I still have like 800 older photos that I can't figure out how to import. Help Please! Thanks!

Posted on Jun 12, 2016 2:41 PM

by zinacef,Apple recommended
zinacef zinacef
Level 4 (3,310 points)
Applications
A:

Are you following the steps outlined here -- Import photos and videos from your iPhone, iPad, or iPod touch - Apple Support?

Posted on Jun 12, 2016 8:14 PM

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kduke344

Q: I am transferring pictures from my iPhone to my macbook air.  When I connect my USB cable my new pictures show up for me to i ... more

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  • by zinacef,Apple recommended

    zinacef zinacef Jun 12, 2016 8:14 PM in response to kduke344
    Level 4 (3,310 points)
    Applications
    Jun 12, 2016 8:14 PM in response to kduke344

    Are you following the steps outlined here -- Import photos and videos from your iPhone, iPad, or iPod touch - Apple Support?

  • by léonie,Apple recommended

    léonie léonie Jun 12, 2016 10:46 PM in response to kduke344
    Level 10 (105,838 points)
    iCloud
    Jun 12, 2016 10:46 PM in response to kduke344
    but I still have like 800 older photos that I can't figure out how to import. Help Please!

    How did you import these photos originally to the iPhone?

    When you connect the iPhone to the USB port, you can only import photos from the camera roll, because only camera rolls and saved items will show in the Import panel.

    • You cannot import photos that have been synced to the iPhone with iTunes.
    • And you cannot import the photos that have been synced to the iPhone from iCloud Photo Library, if you enabled iCloud Photo Library and Optimize Storage.  In that case the photos will be visible on your iPhone, but for most photos you will see only optimized thumbnails.

    If the older photos are stored in the camera roll and show up in the Import panel click them to select them, then click "All Selected".