iPhone 6s (iOS 9.3.2) won't download video when on battery (and battery at/less than 66%)

I seemed to have run into an odd glitch that I'm trying to figure out if its part of iOS 9.3.2, part of the iPhone 6s or part of the video-owner's/app's problem.

Also: Please, no judgment on my video watching choices 🙂

I was using the Dramafever app to download video episodes. After successfully downloading several episodes, the next episode would not start to download.

I began troubleshooting many possibilities: (wi-fi was working, wi-fi data not capped, wi-fi signal strong, I was able to otherwise read email and use the internet on the iPhone, just NOT able to download ANY episode from the dramafever app.) I also did things like: close and restart the app, and also click the power button as if to turn the iPhone off, but instead hitting cancel, in an attempt to clear any cache on the phone.)

During this time, my iPhone 6s, with 9.3.2 loaded, was NOT plugged in and was running on battery. The battery reading read 66%, the last I looked at it.

Then I plugged my phone into the charger, while the screen with the 'stuck' video (that would not begin to download,) was on, and the video IMMEDIATELY began to download.

I then ran my battery down, and at 70% it was downloading videos from the Dramafever app smoothly. At 68% when a new video was to be downloaded - the app and iPhone again refused to start it. While watching the screen, I plugged the device into a charger, and wham, it immediately began downloading.

FYI: the video size is about 640MB, HD video.

I will attempt to replicate this with Amazon Prime downloadable videos, HOWEVER --

HAS ANYONE HERE EXPERIENCED ANYTHING LIKE THIS?

Does 9.3.2 or 9.0 stop downloads when on battery? It seems like it could at a much lower battery level, but 66% is so high, I am surprised if this is on the iPhone end. I'm suspicious that it's on the app's end.

I'd like to know so that I can discuss this with Dramafever and let them know that this glitch or potential problem exists-- if its JUST their app.

But 9.3.2 hasn't exactly been the smoothest update to 9.0, so just wondering if this is a problem across other apps or if anyone else had an issue like this with another app or service.

Thank you!!

Posted on Jun 12, 2016 3:30 PM

Reply
3 replies

Jun 13, 2016 10:04 AM in response to Spryfly

Thanks for your post Spryfly!


So the download only continues when on charger and the battery percentage is 66% or below? It sounds like the application settings should be checked as there could be some restrictions preventing downloads at specific battery levels. Let's also do some basic troubleshooting on your iPhone.


Restarting your device by holding the Sleep/Wake button and then sliding to power off can be helpful.

If force quitting and relaunching the app did not fix the problem, try uninstalling then reinstalling the app by holding the app icon until it starts to jiggle. Tap the X button at the top left of the app icon to uninstall.

To reinstall, tap the App Store and verify that you are signed in with the Apple ID used to download the app initially. Tap the "Purchased" tab and swipe to find your Dramafever app.

Try the links below to visit the Dramafever's support page and detailed steps to reinstall purchased apps:


Dramafever Support



Download your past purchases

Redownload an app

You can redownload apps on your iPhone or iPod touch, iPad, Mac or PC, or Apple TV (4th generation). You can also redownload some in-app purchases.

On an iPhone, iPad, or iPod touch

  1. Open the App Store app.
  2. On an iPhone or iPod touch: Tap Updates, then tap Purchased.
    On an iPad: Tap Purchased.
  3. Scroll to find the app that you want to download.
  4. Tap the Download icon User uploaded file. After the app downloads, you can open it from your Home screen.


These steps should help in getting your downloads to work as it should. Thanks for using Apple Support Communities.


Take care.

Jun 13, 2016 12:46 PM in response to JayB.

HI JayB! Thank you for your advice, I will work through those steps. I'm just glad I figured out the downloads halting has to do with being off the charger and on battery - that's easy enough to take care of now that I know it seems to be the issue.


I just didn't know that apps could set guidelines like this or whatnot. thanks!

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iPhone 6s (iOS 9.3.2) won't download video when on battery (and battery at/less than 66%)

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