karen_zee

Q: keynote update

I've been trying to update the keynote on my computer for a few weeks. I have removed it, intaled it again, but it won't update to the newest version. The same happens to Pages. The instalation starts, the bar gets moving foward, than it goes back to zero. The process starts over once more, and the I get the message: "un error has occured", and "use the purchuased page to try again". Any one has a clue what I should do to fix this?

 

Thanks

MacBook Pro, OS X El Capitan (10.11.5)

Posted on Jun 12, 2016 4:41 PM

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Q: keynote update

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  • by Gary Scotland,

    Gary Scotland Gary Scotland Jun 13, 2016 10:00 AM in response to karen_zee
    Level 6 (14,543 points)
    Desktops
    Jun 13, 2016 10:00 AM in response to karen_zee

    The latest version is 6.6.2 it can be checked in:    Keynote > About Keynote

     

    Occasionally there are connection problems with Mac App Store, wait it a few hours and try again until successful.

    If no luck after a few days contact Apple Support.