ainuke
Level 1 (9 points)
iPhone

Q: Purchased songs not showing on iPhone

I have past purchases that are not visible on my iPhone.

I have followed the steps on this page: Download your past purchases - Apple Support. I have restarted phone.

 

If I go to the album in question in iTunes Store, Kidz Bop Party Hits (don't judge), it shows as purchased, with no option to download ) i.e. no cloud/arrow icon.

If I go into my phone Store>Other>Music>Purchased>NotOnThisiPhone, the artist/album is not there. There are other artists that have disappeared from my phone and its playlists as well, but this is the most obvious and easiest to track down.

 

A little help please?

 

Erik

Other OS

Posted on Jun 12, 2016 6:21 PM

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ainuke

Q: Purchased songs not showing on iPhone

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  • Helpful answers

  • by Starr.C,

    Starr.C Starr.C Jun 13, 2016 9:46 AM in response to ainuke
    Community Specialists
    Jun 13, 2016 9:46 AM in response to ainuke

    Hello ainuke,

     

    I understand wanting to listen to the whole album that you purchased. I would suggest transferring your purchases to a computer in iTunes and then syncing your Music back to your iPhone.

     

    This article has the steps to transfer your purchases to iTunes on your computer: 

     

    Redownload or transfer your iTunes Store purchases from an iPhone, iPad, or iPod to a computer

     

    Once the purchases have been transferred then sync the music to your iPhone using the steps in this article:

     

    Sync your iPhone, iPad, or iPod touch with iTunes on your computer using USB

     

    Best Regards

  • by ainuke,

    ainuke ainuke Jun 13, 2016 4:07 PM in response to Starr.C
    Level 1 (9 points)
    iPhone
    Jun 13, 2016 4:07 PM in response to Starr.C

    Thank you for your response, Starr.

    I prefer not to sync them to my phone, as I use iCloud Music Library to listen and keep the storage for photos, etc. Also, I regularly browse through my library for something interesting to listen to, and the problem songs are not there. At this point, I don't know which ones I'm missing (aside from the aforementioned Kidz Bop).

    What you're suggesting sounds more like a workaround, where I'm looking for a solution. The songs are showing as purchased in the iTunes Store, but they are not listed in my library. I want to change that behavior. If I need to submit a support ticket, I'm happy to, as it seems there may need to be some reset from Apple's end.

    (PS - I've tried disabling/enabling iCloud Music Library).

     

    Thank you,

    Erik