My Apple iPhone 5 touch screen not working when incoming call arrives .This problem is only in locked mode and in unlocked mode when the call come it works normally . The problem comes only in Iphone locked and coming an call time only. i tried hard reset,restore as new, and cleaned the screen.still the same. please help me to solve this issue.
iPhone 5s, iOS 9.0.2
Hi there mujithaba1991,
Welcome to the Apple Support Communities! It sounds like your iPhone 5's screen is not responding when receiving incoming calls. This is still the case even after doing a hard reset, restoring the device as new, and cleaning the screen. I can certainly understand the need to be able to answer your calls; I'll be glad to provide you with some suggestions.
Take a look at this support article:
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
This section specifically would have the most relevant troubleshooting steps for you:
Check your touchscreen
Make sure that your hands are clean and dry, then try these steps:
- If you have a case or screen protector on your device, try removing it.
- Clean the screen with a soft, slightly damp, lint-free cloth.
- Unplug your device.
- Restart your device. If you can't restart it, you can force restart your device.
If your touchscreen still doesn't respond like it should, contact Apple Support or take your device to an Apple Retail Store or Apple Authorized Service Provider.
Have a fantastic rest of your day!
iphone 5 touch screen not responding
