Magoo1959

Q: Scrolling IPhone 6s

My Iphone 6s won't stop scrolling. Cannot power off and none of the buttons are working. What should I do?

iPhone 6s, iOS 9.3.2

Posted on Jun 13, 2016 7:59 AM

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Q: Scrolling IPhone 6s

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  • by AppleJen77,

    AppleJen77 AppleJen77 Jun 14, 2016 8:26 AM in response to Magoo1959
    Community Specialists
    Jun 14, 2016 8:26 AM in response to Magoo1959

    Hi there Magoo1959!

     

    I know how important it is to be sure your iPhone is working properly at all times. Without knowing what steps you've tried to troubleshoot this issue, since the phone is not powering off and the buttons are not working, you might want to try force restart by pressing and holding the Sleep/Wake button and the Home button until you see the Apple logo. Then, let the phone reboot and see if the issue is happening still.

     

    Another option if that doesn't work might be to reinstall iOS since it sounds like this might be a software issue. 

     

    Make a backup using iTunes

    1. Open iTunes and connect your device to your computer. 
    2. Save content that you downloaded from the iTunes Store or App Store by clicking File > Devices > Transfer Purchases. Then wait for the transfer to finish. If you're using Windows and you don't see a File menu, hold down the Control and B keys.
    3. If you want to save Health and Activity data from your iOS device or Apple Watch, you’ll need to encrypt your backup: Select the box called Encrypt [device] backup and make a memorable password.

      Write down your password and store it somewhere safe, because there's no way to recover your iTunes backups without this password.


      If you don't need to save your Health and Activity data, you can make a backup that isn't encrypted. Just click Back Up Now. If you're using Windows click File > Devices > Back up (if you don't see a File menu, hold down the Control and B keys).
    4. After the process ends, you can see if your backup finished successfully in iTunes Preferences > Devices. You should see the name of your device with the date and time that iTunes created the backup. If you encrypted your backup, you should also see   beside the name of your device.

     

     

     

     

    Hope these steps help! Cheers!