cminarczik

Q: Bluetooth driver error

I can not get bootcamp to read my Bluetooth Jam2 speaker.  When I upgraded to Windoes 10 it no longer finds the device.

MacBook Pro (13-inch Mid 2012), iOS 9.3.2

Posted on Jun 13, 2016 11:33 AM

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Q: Bluetooth driver error

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  • by steven_a1,Helpful

    steven_a1 steven_a1 Jun 14, 2016 10:42 AM in response to cminarczik
    Community Specialists
    Jun 14, 2016 10:42 AM in response to cminarczik

    Hello cminarczik!

     

    From what you said the Windows 10 side of your MacBook Pro isn't picking up your Jam2 speaker. I'd definitely want to be able to play sounds through my speaker. We can check out a few quick things. 

     

    Does your Windows 10 partition detect any other Bluetooth devices and is the Jam2 speaker in pairing mode?  The documentation for the speaker should say how.  Usually with Bluetooth devices, it involves continuing to hold down the power button after the device is on. Once in pairing mode, it should be seen in Bluetooth menus. 

     

    If those don't make a difference, check for any Windows updates and restart the computer.  Reply back if the Windows partition doesn't see it still and the Mac OS X side does connect still. 

  • by cminarczik,

    cminarczik cminarczik Jun 14, 2016 10:45 AM in response to cminarczik
    Level 1 (4 points)
    Windows Software
    Jun 14, 2016 10:45 AM in response to cminarczik

    it shows up under device manger but has an exclamation point next to it.    I can not find a driver for it.

    Bluetooth coonection is showing up in any menu's either.

     

    THanks

  • by stuckboss,

    stuckboss stuckboss Jun 14, 2016 12:24 PM in response to cminarczik
    Community Specialists
    Jun 14, 2016 12:24 PM in response to cminarczik

    Appreciate the update!

     

    Just to be sure that the Windows support software for Boot Camp are installed correctly, I'd like you to please reinstall them by following the directions in the link below.

     

    If you don‘t see some Mac features when using Windows on your Mac

     

    If Windows still isn't connecting to it even in pairing mode and the Mac side is, then you may want to reach out to the manufacturer of the speaker to see if they have any updates for compatibility with Windows 10. 

     

    This is the link to Jam's support page with more information: Customer Support | Jam Audio 

     

    Thanks again and have a good day!