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BrockSF

Q: Error Msg to Update Safari but I have the latest installed.

This just started.  On both my macs, when I go to Chase.com I get an error message saying I need to update my browser.  I'm currently running the latest version of Safari.

Screen Shot 2016-06-13 at 12.33.40 PM.pngScreen Shot 2016-06-13 at 12.34.17 PM.png

Posted on Jun 13, 2016 12:45 PM

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Q: Error Msg to Update Safari but I have the latest installed.

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Jun 13, 2016 3:14 PM in response to BrockSF
    Level 10 (119,535 points)
    Apple Watch
    Jun 13, 2016 3:14 PM in response to BrockSF

    From your Safari menu bar click Safari > Preferences then select the Privacy tab then click:   Remove All Website Data

     

    Then quit and relaunch Safari and try the Chase website.

  • by MrsAllen2017,

    MrsAllen2017 MrsAllen2017 Jun 13, 2016 5:50 PM in response to Carolyn Samit
    Level 1 (4 points)
    Jun 13, 2016 5:50 PM in response to Carolyn Samit

    Same Issue I've updated my system and still getting the same error message. Has anyone been able to successfully get onto the website after doing the above

  • by FoxFifth,

    FoxFifth FoxFifth Jun 13, 2016 6:27 PM in response to BrockSF
    Level 7 (25,653 points)
    iPhone
    Jun 13, 2016 6:27 PM in response to BrockSF

    I've had the same problem today. I contacted Chase who were very unhelpful. Their first support contact stated several times, even after checking with someone else, that Safari is not a supported browser. I politely directed them to their own system requirements website that states that Safari 7.1 and later are supported. They then tried to transfer me to their IT support group but they wouldn't accept the call transfer and sent the original support person back to me saying it is Apple's problem. It's possible there is some problem on Apple's side but I'm not having the issue on another bank site and Chase could have been more helpful in any event.

     

    Here are some options:

    1. Install Firefox and use it instead of Safari to access the Chase site: https://www.mozilla.org/en-US/firefox/new/

    or

    2. Open Safari and go to Preferences on the menu named Safari, then click Advanced in the bar across the top of the Preferences window, then put a check mark in front of "Show Develop menu in menu bar." The click the Develop menu and change "User Agent" to Safari 9.1.1 instead of "Default (Automatically Chosen)"

    After doing that Safari did work with Chase.

  • by twigs2000,

    twigs2000 twigs2000 Jul 31, 2016 7:00 AM in response to Carolyn Samit
    Level 1 (4 points)
    Jul 31, 2016 7:00 AM in response to Carolyn Samit

    this didn't work