Q: content having disappeared from Apple Music
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Jun 14, 2016 10:27 AMby jdo_apple,Hello megyesa,
Thanks for that info and choosing the Apple Support Communities. I know how important having your Apple Music on your iPhone is to you!If I understand correctly, you are unable to listen to a number of albums, and you get an error of "Item Not Available - This item can't be played"
Let’s begin with these steps:1. Restart your iPhone and then test the same albums again:
Restart your iPhone, iPad, or iPod touch2. Once you have restarted, go to on your iPhone to Settings > Music and make sure the “Show Apple Music” and “iCloud Music Library” options are enabled and test the issue again:
Sync Apple Music across your iPhone, iPad, iPod touch and computerIn addition, depending on the country you're located in not all songs are available in all locations. To check you can use the link below:
Cheers!
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Jun 14, 2016 11:44 AMby megyesa,Thanks for your answer. I went through all the steps you described, although settings had already been the required ones.
The albums are still not available.
And other, previously available albums have become unavailable in the past 1 or 2 (perhaps more) weeks. An example: I distinctly remember that a fair number of Marylin Manson albums had been available a few weeks ago for streaming/downloading, and now they are ALL gone!
It looks to me that all this music has been withdrawn from Apple Music - could you confirm?
thanks.
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Jun 14, 2016 12:25 PMby Johann.B,Thanks for that additional info, it really helps. Can you confirm the following info:
1. The name of a couple of the albums and artists you're having this issue with. For example, you mentioned Marilyn Manson, is it all albums, or specific albums by that artist that are not working?
2. Your current country, and/or what country you use with the iTunes Store.
This will help see if possibly narrow down this issue.
Cheers!
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Jun 14, 2016 12:51 PMby megyesa,I have all albums by Rammstein added to my Library.
Not available any more:
Herzeleid
Sehnsucht
Mutter
Reise, Reise
Rosenrot (just now I tried to click on the first song here and I get this: "Looks like 'Benzin' is no longer available"
Only 2 Rammstein albums left available:
Liebe ist für alle da
Made in Germany
Marylin Manson: ALL albums are unavailable, not a single one left.
I am based in the US, and all my Apple subscriptions are based here.
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Jun 14, 2016 1:40 PMby jdo_apple,I appreciate that follow up info, it helps determine our next steps. Since some items in the catalog are not working for you, I recommend using another one of our resources to find a solution for this issue - https://getsupport.apple.com/GetproductgroupList.action
Cheers!
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Jun 14, 2016 7:38 PMby megyesa,Are not able to answer my questions here? Isn't it very clear what I'm asking? How would the new service forum you are sending me to would be answer me? Please describe.
Shall I forward this conversation to Spotify - perhaps they would know the answer?
Mind you: I'm listening to only a few bands, compared to other users. If I, at my moderate scale, am experiencing bands' albums disappearing, what are other people experiencing?
